At a Glance
- Tasks: Lead clinical safety for innovative mental health tech, ensuring product safety and compliance.
- Company: Join JAAQ, a pioneering mental health tech company transforming wellbeing through technology.
- Benefits: Enjoy flexible working, professional development funding, and a supportive team environment.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
- Why this job: Make a real impact on mental health care while shaping the future of AI safety.
- Qualifications: Experience in clinical safety, digital health, and a passion for patient wellbeing.
The predicted salary is between 60000 - 70000 £ per year.
At JAAQ, we're revolutionizing mental health support through technology. We've built an innovative mental health tech company centered around our dynamic video content platform. Our mission goes beyond delivering content; we're actively reshaping how society approaches mental wellbeing, breaking down stigmas, and creating genuine human connections through technology. As pioneers in this space, we combine clinical excellence with engaging digital experiences to meet people where they are on their health journey.
JAAQ is building a library of evidence-based mental health resources and is committed to creating content that combines clinical accuracy with engagement and accessibility. Our goal extends beyond content delivery - we aim to help people develop sustainable positive changes in their mental health through technology-enabled learning and support, ultimately shifting societal perceptions of mental health care. We believe in expanding access to mental health resources and creating innovative pathways to care through technology.
We are looking for a Clinical Safety Officer & Safety Lead to own clinical product safety across JAAQ's platform and AI-powered products. This means owning the hazard log and clinical risk management system, monitoring AI outputs for safety, investigating adverse events, and providing the formal clinical sign-off for releases. You need to be comfortable in sprint ceremonies and technical discussions, and confident enough to challenge decisions when safety requires it.
You will report to the Chief Medical Officer and work alongside the Clinical Content Lead and Clinical Operations & Evidence Lead. Together, this team covers content quality, product safety, governance, and evidence - you own the product safety piece.
You will be a key member of the clinical team at JAAQ, working across teams to build and maintain our clinical safety infrastructure.
- Clinical Safety (DCB0129)
- Serving as JAAQ's named Clinical Safety Officer under DCB0129, owning the Clinical Risk Management System, Hazard Log, and Clinical Safety Case Report
- Maintaining and updating the clinical risk management file throughout the product lifecycle
- Providing formal clinical safety sign-off for product releases and significant updates
- Leading clinical risk assessments for new features, integrations, and product changes
- AI Product Safety
- Monitoring AI outputs and conversation patterns for clinical safety concerns
- Developing and maintaining safety testing frameworks including adversarial testing and synthetic persona evaluation
- Reviewing and contributing to prompt governance, safety guardrails, and escalation logic
- Conducting regular AI performance clinical reviews and safety incident trend analysis
- Working with engineering on safety-by-design principles within the development lifecycle
- Regulatory and Compliance
- Supporting JAAQ's regulatory strategy including SaMD classification assessment and post-market surveillance planning
- Contributing clinical sections to regulatory submissions, technical files, and due diligence documentation for NHS and insurer partners
- Monitoring regulatory changes relevant to AI in healthcare including MHRA guidance and emerging AI regulation
- Supporting NHS DTAC compliance and other health system procurement requirements
- Attending sprint ceremonies, participating in product planning, and embedding clinical safety into agile workflows
- Delivering clinical safety training to internal teams
Work alongside the Clinical Content Lead and Chief Medical Officer to ensure consistency across content quality, product safety, and governance. Evolve and strengthen the safety architecture for AI-powered mental health products as they grow. Shape how clinical governance works in practice at an innovative mental health technology company. Build institutional knowledge of AI safety in a clinical context - a skillset that is increasingly rare and valuable. Contribute to clinical research partnerships and real-world evidence generation.
Strong values and a genuine commitment to patient safety. The confidence to push back on product or commercial decisions when clinical safety requires it. A pragmatic approach to risk management - you understand that perfection is the enemy of progress, but you know where the hard lines are. Strong written communication, particularly clinical safety documentation. An analytical mindset - you can spot emerging risks in AI-generated content before they become incidents. A growth mindset and genuine enthusiasm for clinical safety in technology.
Current, active registration with a UK statutory healthcare body (e.g. HCPC, GMC, NMC, or equivalent). Formal training as a Clinical Safety Officer under DCB0129, or willingness to complete accredited training within the first 3 months (funded by JAAQ). Strong understanding of clinical risk management principles and safety documentation. Experience in digital health, health technology, or regulated healthcare environments. Direct experience with DCB0129 compliance including hazard log maintenance and clinical safety case reports. Experience with AI safety, prompt governance, or evaluating AI-generated clinical content. Background in mental health services (adult and/or CAMHS). Experience with NHS procurement processes, DTAC, or similar health system due diligence. Clinical risk management certification. Exposure to agile and startup environments.
This is a full-time, permanent position at JAAQ. Hybrid working arrangement at JAAQ offices. At JAAQ, we believe in hiring self-motivated people who are interested in self-improvement and therefore offer flexible working. Professional development budget including funding for DCB0129 training and clinical safety certifications.
Clinical Safety Officer & Safety Lead - JAAQ in City of London employer: JAAQ
At JAAQ, we pride ourselves on being an exceptional employer dedicated to revolutionising mental health support through innovative technology. Our collaborative work culture fosters personal and professional growth, offering employees the chance to shape the future of mental health care while maintaining a healthy work-life balance with options for flexible and hybrid working arrangements. Join us in making a meaningful impact in the lives of others while developing your expertise in a supportive environment that values clinical excellence and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Safety Officer & Safety Lead - JAAQ in City of London
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Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like JAAQ.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at JAAQ.
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We think you need these skills to ace Clinical Safety Officer & Safety Lead - JAAQ in City of London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at JAAQ.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at JAAQ.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to JAAQ. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at JAAQ. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at JAAQ
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research JAAQ’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
