Property Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Property Manager, your main focus is on delivering a customer-centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and be responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunities.

Responsibilities

• Managing a portfolio of circa 100-140 properties
• Providing an advisory, forward-thinking, and bespoke service to our clients to ensure retention rates remain high
• Seek opportunities to increase revenue, through offering clients’ additional services, cross selling JLLs services or seeking additional instructions from existing clients
• Taking initiative in resolving client issues and being proactive in keeping on top workload
• Ensure KPI’s and deadlines are met
• Ensuring Landlords are compliant with legislation and contractual obligations
• Adhere to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)
• Following procedures to ensure service standards are consistent
• Arranging repairs and maintenance within a reasonable timeframe
• Handing the end of tenancy process, arranging check out inspections and manging the deposit return process.
• Ensuring all pre-tenancy works and pre-tenancy cleans are completed for all new tenancies
• 3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)
• Consistent CRM dashboard management in line with KPIs
• Dealing with insurance claims in a timely manner

Required Skills and Experience

• 2+ years property management experience
• Confident liaising with clients via phone, email and letter
• Out of the box thinking and pro-active approach
• Ability to manage difficult clients with a calm and proactive attitude
• Have an appetite to learn and develop their career
• Ability to work under pressure with a degree of flexibility and to take control of own workload
• Excellent interpersonal skills – good communication between departments and with tenants and landlords is essential
• Excellent organisational and IT skills
• ARLA qualified

Behaviours

• Agile
• Trustworthy
• Courageous
• Good problem solver
• Positive and 'can do' attitude
• Good team player

Location

On-site –London, GBR

Job Tags

Customer Relationship Management (CRM), Real Estate Appraisals

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >