At a Glance
- Tasks: Coordinate supplier engagement and ensure smooth operations for our clients.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional development.
- Why this job: Make a real impact by enhancing supplier relationships and customer service.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 27000 - 33000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Working within our UK Supplier Engagements Team you will be part of a diverse and integral team that supports and delivers a professional customer focused experience for our suppliers/service partners enabling the continuity of service for Occupiers and Clients. We have a unique role within the UK Team that sits within our core Client Financial Services (CFS) department for supporting one of our leading clients, Legal and General Investment Management.
As part of this role you will primarily work to provide a customer service function to ensure the partnering between LGIM, JLL and their Suppliers runs smoothly within Accounts Payable related tasks. You will be the main point of contact for suppliers and stakeholders for this client using your skills to resolve any outstanding queries and disputes.
Your responsibilities will involve:
- To be the Supplier Engagement interface for Suppliers, Client and Stakeholders within the LGIM portfolio
- To facilitate, set up, minute and action control the Supplier Engagement review meeting with client and JLL
- To assist in the set up of new suppliers and ensure any problems are resolved
- To facilitate and hold onboarding supplier meetings
- To manage the updates for the supplier onboarding pack
- Reviewing mandates on a regular basis to ensure there are no missing details and complete necessary steps
- Tracking invoices to payment and resolving any hold ups
- Client PO assistance, reviewing PO set, resolving mandate change requests and property level (standard/standard+/Standard ++/Forward funding)
- Assist with raising JLLT tickets for any Proactis queries for client and stakeholders
- Working with LGIM Client accounts and Asset Management team within the development projects
- Ensure the suppliers with shorter payment terms are monitored and tracked
- To be a SME within the LGIM team for training and development for AP systems
- Monitor and action the LGIM priority mailbox
- To provide support to the accounts payable team with resolution/knowledge for query management tasks
- To provide support to the accounts payable team in India with resolution/knowledge for payable tasks (Duplicate/Debit balances)
- To minimise and advertently reduce risk by urgently dealing with all legal documents and 3rd party collection agency’s (reminders/final reminders, late payments, disconnections, court judgements, summons, or bailiff actions)
- To assist in stakeholder expectations and delivery of client Key Performance Indicators (KPI) and Service Level Agreements (SLA)
- To be active in all transition tasks relating to Suppliers and supporting other operational and finance teams within Sales, Loss of Management and Take ons
- To assist in any Rating issues
- To attend any other meetings as necessary
- To take part in projects and supplier engagement improvements
- Any other Ad-hoc task relating to supplier engagement
Location: On-site – Norfolk, GBR
Supplier Engagements Co-ordinator in Norwich employer: JAA-Jones Lang LaSalle Limited
At JLL, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture that empowers our employees to thrive. Located in Norfolk, our Supplier Engagements Team offers unique opportunities for professional growth and development, ensuring that you play a vital role in delivering top-notch service to our clients and suppliers. With a commitment to innovation and support, we provide a dynamic environment where your contributions are valued and recognised.
Contact Details:
JAA-Jones Lang LaSalle Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Engagements Co-ordinator in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAA-Jones Lang LaSalle Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAA-Jones Lang LaSalle Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supplier Engagements Co-ordinator in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAA-Jones Lang LaSalle Limited:Your cover letter is your chance to shine! Tell us why you want to work at JAA-Jones Lang LaSalle Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAA-Jones Lang LaSalle Limited!
How to prepare for a job interview at JAA-Jones Lang LaSalle Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
