At a Glance
- Tasks: Lead operations for build-to-rent residential portfolios, ensuring top-notch resident experiences.
- Company: Join a dynamic team at JLL, a leader in property and asset management.
- Benefits: Competitive salary, benefits package, and career growth opportunities in a thriving industry.
- Other info: Be part of an inclusive workplace that values diversity and supports your career journey.
- Why this job: Shape the future of residential living while driving operational excellence and innovation.
- Qualifications: 5+ years in Build-to-Rent leadership; strong team management and strategic oversight skills.
The predicted salary is between 80000 - 100000 £ per year.
The BTR Operations Director oversees day-to-day operations of build-to-rent residential portfolios, ensuring exceptional resident experience, operational efficiency, and financial performance across multiple properties. This senior leadership role includes direct line management of Operational Asset Managers.
Key Responsibilities
- Provide strategic direction for the operational performance of the residential portfolio in the UK; set operational standards, performance targets and strategic priorities.
- Lead, develop and performance-manage a team of Operational Asset Managers; establish accountability frameworks, KPIs, conduct performance reviews, mentorship and development.
- Chair weekly Asset Management Team meetings to review portfolio performance, discuss priorities, coordinate cross-functional activities and resolve escalated issues.
- Consolidate budgeting, forecasting and financial reporting across the portfolio; monitor occupancy rates, net operating income, expenditure and resident retention; drive revenue optimisation and cost management.
- Develop and maintain operational policies, procedures, and best practices; establish service delivery standards and quality benchmarks.
- Define resident experience vision and standards; monitor resident feedback mechanisms and ensure responsive action.
- Ensure operational compliance with UK legislation and regulatory standards; implement risk management frameworks, insurance compliance, claims management and incident reporting.
- Support Head of Residential UK and Asset Managers with stakeholder and client management across the portfolio.
- Champion adoption of property management systems, resident platforms and operational technology; leverage data analytics and work with technology teams to implement PropTech solutions.
- Foster a high-performance culture, identify talent development opportunities and succession planning, promote collaboration, knowledge sharing and continuous improvement.
Qualifications
- Minimum of 5 years’ experience in the Build-to-Rent sector in a leadership role.
- Marla (Member of the Association of Residential Letting Agents) or TPI (The Property Institute) qualification preferred.
- Strong strategic portfolio oversight combined with effective team management; proven ability to lead regular team meetings that drive accountability.
Benefits
- On-site – London, GBR. Full-time position. Competitive remuneration and benefits package; opportunity to shape and grow careers in a dynamic industry.
Equal Opportunity Employer Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
UK BTR Operations Director, Property & Asset Management in London employer: JAA-Jones Lang LaSalle Limited
Jones Lang LaSalle is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of London. Employees benefit from comprehensive professional development opportunities, a commitment to enhancing resident experiences, and the chance to lead impactful projects within the thriving property and asset management sector. With a focus on operational excellence and cutting-edge technology, JLL fosters an environment where talent can flourish and make a meaningful difference.
Contact Details:
JAA-Jones Lang LaSalle Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK BTR Operations Director, Property & Asset Management in London
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We think you need these skills to ace UK BTR Operations Director, Property & Asset Management in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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How to prepare for a job interview at JAA-Jones Lang LaSalle Limited
✨Know Your Market Trends
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at JAA-Jones Lang LaSalle Limited.
