Senior Surveyor in Bristol

About JLL

JLL shapes the future of real estate through world‑class services, advisory and technology. The Senior Surveyor role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

The Property Management team is seeking a driven and experienced Senior Surveyor to manage a diverse major group portfolio, comprising industrial, office, retail and hospitality assets across the UK. The successful candidate will manage multi‑let properties in Bristol, Portishead, Poole and Full Repairing and Insuring (FRI) properties across South and Wales.

Your responsibilities include comprehensive lease administration, rent reviews, service charge reconciliation and building compliance oversight. Strong tenant relationship skills, ability to coordinate with facilities management teams and stakeholders, and the knowledge of South‑West property market will be highly desirable.

Key Responsibilities

• Client Relationship
  • Act as main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.
• Lease and Legal Management
  • Receive, progress and make recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves or to underlet or assign their leasehold interest.
  • Ensure tenant compliance with lease covenants and obligations, recommend remedies to breaches and manage any issues through to conclusion.
  • Respond to technical queries regarding the lease or licences.
  • Resolve occupier matters that may influence valuation or investment considerations.
  • Work with JLL Accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non‑recoverable expenditure etc.) and credit control and accounts payable processes where required.
• Financial Management
  • Work with JLL Accounts teams to manage financial accountability, including liaison with clients and tenants to manage cashflow and credit control processes.
• Service Charge
  • Prepare and manage service charge budgets, reconciliations and cash flow in accordance with RICS guidelines and client KPIs.
• ESG
  • Work with various ESG and FM teams on ESG initiatives and implementation.
  • Align client’s ESG strategy with JLL’s responsibilities.
• Supplier and Facility Management
  • Alongside colleagues manage third‑party suppliers’ performance.
• Inspections
  • Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
• Transactions/Transitions
  • Handle property in/out transitions, due diligence and support acquisitions and disposals including liaison with third parties such as solicitors.
• Client Reporting and Engagement
  • Provide relevant content for client reporting and attend client meetings as per client requirements.
  • Understand client PMA, asset strategies and KPIs.
  • Support and deliver all client KPI and deliverables.
  • Engage with occupiers to maintain high customer satisfaction.
  • Gather intelligence on occupier business activity on behalf of client.
  • Assist in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Experts (SMEs) and service partners.
• Works
  • Work with third parties and other JLL teams on major works and other site‑based projects.
• Health & Safety
  • Understand relevant Health and Safety legislation and help implement compliance measures.
• Insurance
  • Support annual insurance renewal process.
  • Have oversight of all insurance matters across the site.
  • Own end to end claims process.
• Void Property Management
  • Act on necessary management activities on behalf of the client and their insurers.
• Fees
  • Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly.
• Additional Responsibilities
  • Line manage junior team members if required.
  • Identify cross‑selling opportunities.

Candidate Profile

• Preferably MRICS qualified with 3+ years in property management.
• Strategic thinker with innovative problem‑solving skills.
• Strong commercial acumen and client relationship skills.
• Results‑driven with ability to set and achieve ambitious targets.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem‑solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross‑functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Contribute and help drive an inclusive office culture.

Location

On‑site - Bristol, GB

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email HRSCLeaves@jll.com.