Associate Director - Property Management Surveying

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Location: Croydon On-site – Croydon, GBR. This is a site-based role 4 days a week. Working closely with the site-based operation team will be key to success. The client is also based on site.

What your day-to-day will look like:

• Financial Management including service charge: Ensure accuracy of all financial data and reporting, including occupier charges. Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.). Oversee and support credit control process. Approve invoices, meeting KPIs on Accounts Payable actions. Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time. Prepare and reconcile budgets in accordance with RICS guidelines.
• ESG: Lead on ESG initiatives and implementation. Align client's ESG strategy with JLL's roles and responsibilities under the PMA.
• Data and Systems Management: Maintain all data held on internal systems to ensure accuracy within JLL and client KPI’s. Maintain accuracy of all occupier data, including managing and reporting on key lease event data. Proficiency in MS Office and JLL property management systems.
• Supplier and Facility Management: Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers.
• Inspections: Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently. Ensure that all properties are presented to a high standard using the JLL site presentation tool to record and manage any issues.
• Transactions: Manage transitions in/out at client and property level. Supporting with property management due diligence in relation to any purchases. Ensuring properties are ready for sale and support with disposal.
• Client reporting: Manage client reporting timelines and issue reports as per the PMA. Attend and take notes at client meetings, including preparing reports and taking minutes. Understand and adhere to the client PMA, their asset strategies and KPIs.
• Lease and Legal Management: Manage lease and license process, including drafting recommendations and instructing solicitors. Support wider transactional activity, including sales and lettings (i.e. CPSE's). Ensuring tenant compliance with lease covenants, recommending remedies to breaches, and managing any issues through to conclusion.
• Occupier engagement: Proactively engage with occupiers to maintain high levels of customer satisfaction. Gather intelligence on tenant business activity to feed into client business plans.
• Specialisation: Recognition as a Subject Matter Expert.
• Health & Safety: Understand Health & Safety compliance and implement necessary measures. Work closely with the Site Operations and JLL HSE team to mitigate H&S risks and maximise compliance.
• Insurance: Support insurance renewal process by ensuring accuracy of renewal data. Able to lead and manage complex insurance claims. Manage and implement insurance risk mitigation measures.
• Void property management & monitoring: Working with the Site Operations Team, manage vacant property and undertake necessary management actions including those specified by the Client’s insurer.
• Additional Responsibilities: Assist in preparing and delivering property management reports as required. Consult with third party specialists in relation to management issues as required. Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, neighbours and statutory bodies.

Candidate Profile

• Professional Background: Proven history in property management, ideally within retail environment with broad sector experience and preferably at least 10 years PQE. Maintains knowledge of commercial property legislation and industry best practices.
• Strategic Capabilities: Demonstrates strategic thinking and the ability to craft innovative solutions for complex challenges.
• Commercial Acumen: Skilled at building and maintaining client relationships. Proactive in identifying and pursuing opportunities.