Bar Supervisor in Bishopton

About Us

Key responsibilities of the Bar Supervisor include:

Bar & Lounge Operations

• Supervise the day-to-day bar and lounge operation during allocated shifts.
• Lead from the front, remaining actively involved in beverage preparation and guest service.
• Ensure the bar is properly prepared, stocked, clean and organised before each service.
• Allocate duties and stations to colleagues in line with operational requirements.
• Ensure opening, closing and shift handover procedures are completed correctly.
• Maintain high standards of bar and lounge presentation, including glassware, equipment, menus, furniture and service areas.
• Monitor service flow and respond proactively during busy periods.
• Ensure guests are served promptly, professionally and with genuine hospitality.
• Identify operational concerns and communicate them promptly to the Assistant F&B Managers or F&B Services Manager.
• Ensure all areas are left clean, organised and ready for the next service.

Cocktail Preparation & Beverage Standards

• Prepare and serve cocktails, wines, spirits, beers, hot beverages and non-alcoholic drinks to consistently high standards.
• Maintain excellent knowledge of classic cocktails, contemporary drinks and appropriate preparation techniques.
• Ensure all drinks are made to approved recipes, specifications and measures.
• Maintain consistency in flavour, temperature, presentation, garnish and glassware.
• Ensure appropriate preparation and availability of cocktail ingredients, garnishes and other beverage supplies.
• Monitor drink quality throughout service and correct inconsistencies immediately.
• Support the introduction of new drinks and seasonal beverage offerings.
• Contribute ideas for cocktails and drinks that reflect the character and luxury positioning of JA Mar Hall.
• Support tastings, product trials and the development of new beverage specifications.
• Ensure approved drinks are prepared consistently by all trained colleagues.

Guest Experience

• Deliver warm, attentive and personalised hospitality to every guest.
• Be visible and approachable throughout service.
• Build positive relationships with returning guests and recognise individual preferences where possible.
• Provide confident, knowledgeable and appropriate beverage recommendations.
• Support guests in choosing cocktails, wines, spirits and non-alcoholic alternatives.
• Ensure VIPs, special occasions and individual guest requirements are appropriately recognised.
• Anticipate guest needs and respond promptly to requests.
• Handle routine guest concerns professionally, taking ownership of resolving issues within your authority.
• Escalate more complex matters to F&B management promptly.
• Work closely with Front Office and Guest Experience colleagues to support a seamless resort experience.

Forbes & Luxury Service Standards

The Bar Supervisor will play an important role in ensuring bar and lounge service consistently reflects the luxury standards JA Mar Hall is working towards.

You will:

• Demonstrate Forbes-aligned service behaviours during every shift.
• Ensure service is polished, attentive, natural and personalised.
• Maintain high standards of professional appearance, communication and guest interaction.
• Support colleagues in understanding and following the required service sequences.
• Monitor beverage presentation and service consistency.
• Correct service issues constructively and promptly.
• Support preparation for internal and external service assessments.
• Participate in training and improvement initiatives arising from guest feedback or quality reviews.
• Help ensure standards remain consistent during both quiet and busy periods.

Stock Control & Bar Organisation

• Monitor stock availability during allocated shifts.
• Ensure bars are adequately stocked for expected business levels.
• Assist with stock requisitions, ordering and replenishment as directed by F&B management.
• Ensure products are stored correctly, securely and in accordance with relevant procedures.
• Follow stock rotation and date-checking requirements.
• Support stocktaking and inventory checks.
• Monitor wastage, spillages, breakages and stock discrepancies.
• Ensure accurate pouring and approved measures are followed.
• Report stock shortages and unusual variances promptly.
• Maintain clean, organised and appropriately labelled storage areas.
• Take care of bar equipment, glassware and other departmental resources.

Meetings & Events, Weddings & Banqueting Support

• Support beverage operations for meetings, weddings, conferences, banquets and private functions as required.
• Assist with the preparation and setup of event bars.
• Ensure appropriate stock, glassware, equipment and garnishes are available.
• Follow event business sheets and instructions provided by the relevant managers.
• Support beverage service during functions and busy operational periods.
• Help maintain consistent beverage presentation and quality outside the Gallery Bar.
• Assist with clearing, stock reconciliation and resetting event bars following functions.
• Communicate shortages, operational concerns or guest requests promptly.
• Work collaboratively with the Meetings & Events team to ensure successful service delivery.

Wider Food & Beverage Support

Although bar and lounge service is the primary responsibility of this position, JA Mar Hall operates as one resort and all Food & Beverage colleagues are expected to support the wider operation.

You will therefore:

• Assist restaurant service during busy periods where required.
• Support Meetings & Events and Banqueting operations.
• Assist with other Food & Beverage outlets when operationally necessary.
• Adapt to changing business demands and departmental priorities.
• Work collaboratively with colleagues across all F&B areas.
• Maintain flexibility whilst continuing to uphold high beverage and service standards.

Health, Safety, Licensing & Compliance

• Follow all relevant health, safety, food hygiene and licensing requirements.
• Comply with Scottish alcohol licensing legislation and the resort’s responsible alcohol service procedures.
• Ensure drinks are prepared and served safely and responsibly.
• Follow appropriate procedures for age verification and refusal of alcohol service.
• Maintain high standards of personal hygiene and cleanliness.
• Ensure glassware, bar equipment and machinery are used safely.
• Follow correct cleaning and chemical handling procedures.
• Ensure allergen information is communicated accurately and in accordance with hotel procedures.
• Report hazards, defects, incidents and unsafe conditions promptly.
• Support the completion of required cleaning and operational checks.
• Promote safe working practices throughout every shift.

Service Culture – Warm, Real & Fresh

As Bar Supervisor, you are expected to demonstrate JA’s service philosophy consistently and help bring it to life through the colleagues you supervise.

Daily energisers, meaningful briefings and continuous coaching on the job should be part of the way you support the team.

About You

You will ideally have:

• Previous experience in a senior bartender, head bartender, bar team leader or supervisory role.
• Experience within a luxury hotel, resort, premium cocktail bar or high-quality hospitality environment.
• Strong cocktail-making skills and knowledge of classic and contemporary drinks.
• Good knowledge of wines, spirits, beers, hot beverages and non-alcoholic alternatives.
• Experience supporting or supervising colleagues during busy service periods.
• A genuine passion for hospitality and creating memorable guest experiences.
• Strong attention to detail and commitment to beverage presentation.
• Confidence in providing product recommendations and appropriate upselling.
• Good organisational skills and the ability to prioritise tasks.
• An understanding of stock control, wastage and cost awareness.
• Knowledge of responsible alcohol service and relevant licensing requirements.
• Excellent communication and interpersonal skills.
• The ability to remain calm, professional and effective under pressure.
• A willingness to coach and develop other colleagues.
• Experience of Forbes standards or another recognised luxury service framework would be advantageous.
• Flexibility to work across a seven-day resort operation, including evenings, weekends and key business periods.

Personal Attributes

• Passionate about beverages
• Hands-on
• Guest focused
• Knowledgeable
• Confident
• Approachable
• Professional
• Detail focused
• Reliable
• Organised
• Proactive
• Commercially aware
• Creative
• Supportive
• Team focused
• Adaptable
• Calm under pressure
• Standards driven
• Development focused
• Warm, Real & Fresh

What Success Looks Like

Success in this role means:

• The Gallery Bar and Lounge are consistently clean, organised, welcoming and well presented.
• Bar service is professional, efficient and aligned with the resort’s luxury standards.
• Cocktails and other beverages are prepared accurately and consistently.
• Guests receive knowledgeable, personalised and memorable service.
• Forbes-aligned standards are demonstrated throughout everyday service.
• Bar colleagues receive clear direction, support and regular on-the-job coaching.
• Daily energisers and service briefings are used effectively.
• New colleagues are supported to develop strong product knowledge and service skills.
• Stock is managed responsibly, with wastage and shortages minimised.
• The team makes appropriate beverage recommendations and contributes positively to sales performance.
• Event bars and wider resort beverage operations are supported effectively.
• Guest concerns and operational issues are handled promptly and professionally.
• You work positively with the Assistant F&B Managers, F&B Services Manager and wider resort team.
• You contribute ideas that improve beverage quality, presentation and guest satisfaction.
• You remain flexible and support the wider Food & Beverage operation when required.
• You consistently demonstrate the Warm, Real and Fresh behaviours expected of a JA Resorts & Hotels Scotland colleague and supervisor.

• Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
• Free luxury leisure club membership.
• Discounted membership for friends & family.
• 50% discount on Spa treatments.
• Golf day discounts for you, friends, and family.
• 50% discount on food for you +3 guests, and 25% off beverages.
• Discounts on overnight stays for JA Mar Hall and our sister properties.
• Friends & family hotel rates.
• Access to Wisdom, our confidential wellbeing support programme.
• Access to exclusive £100 room rates across the PoB Hotels collection.
• Free on-site parking and complimentary use of leisure facilities.
• Uniform provided (role dependent).
• Recommend-a-Friend bonus scheme.