Office Operations Manager - Windows, Glass and Glazing

Key Responsibilities1. Team Leadership & Office ManagementManage and support two estimating teams:Supply Only Estimating OfficeHandles smaller value jobs with fast turnaround.Contracts Estimating OfficeManages higher value projects where products are supplied and installed.Longer project cycles and more technical requirements.Responsibilities include:Line management of estimating teams.Conduct regular 1 -to -1 meetings and annual performance appraisals.Monitor individual and team performance against targets.Provide coaching, development and training opportunities.Recruit and build the team in line with HR policies.Ensure team members have the tools and support required to focus on revenue -generating work.Address under -performance where necessary through structured support and clear expectations.Maintain a positive, collaborative team culture.2. Operational SupportEnsure the office operates efficiently so estimating teams can work effectively.Responsibilities include:Acting as the central contact for office operational needs, including IT coordination.Liaising with external IT providers to resolve issues (e.g. internet outages, hardware needs).Ensuring office equipment and systems are maintained.Overseeing general office organisation and functionality.Supporting operational improvements that enhance productivity.Maintaining a professional office environment, including reception and shared spaces.Identifying and implementing process improvements where beneficial.3. Environmental, Sustainability & GDPRMaintain and develop company policies and compliance standards.Responsibilities include:Reviewing and updating environmental and sustainability policies.Working with managers annually to identify areas for improvement.Ensuring the company maintains strong standards for client compliance requirements.Managing and completing Pre -Qualification Questionnaires (PQQs) for clients.Ensuring GDPR policies remain up to date and are followed across the office.Supporting the business in maintaining strong governance and best practice standards.4. Compliance & Best PracticeWork closely with internal and external support to ensure compliance across the business.Responsibilities include:Collaborating with the HR & Health & Safety Manager on legal and compliance matters.Ensuring appropriate HR, H&S and environmental standards are maintained.Supporting the business in meeting requirements of high -profile clients.Promoting a culture of continuous improvement and professional standards.Support StructureThe role is supported by:Internal HR & Health & Safety ManagerExternal legal advisorsExperienced technical team membersKey Account Manager with product and customer expertiseSenior leadership support for operational guidanceThe Office Operations Manager is not expected to be technically specialised but should be capable of developing sufficient understanding to effectively support and manage the team.Skills & ExperienceEssentialExperience managing teams or office operationsStrong people management and leadership skillsAbility to organise, prioritise and manage multiple responsibilitiesGood problem -solving and operational thinkingStrong communication and interpersonal skillsAbility to balance supportive leadership with accountability for performanceDesirableExperience working with estimating, construction, manufacturing or project -based teamsKnowledge of compliance processes such as PQQsFamiliarity with GDPR and environmental/sustainability policiesExperience improving operational processes or office systemsPersonal AttributesSupportive and people -focused leadership styleProactive and solution -orientatedComfortable taking ownership and initiativeOrganised and detail -orientedAble to balance operational oversight with strategic improvementKey ObjectiveTo create a well -run, collaborative and high -performing office environment where estimating teams are supported to focus on generating revenue while maintaining strong operational, environmental and compliance standards.