The Role:
<\/div>
<\/div>
You run the CRM programme
<\/div>
<\/div>
You sit between the business, IT team, and vendor
<\/div>
<\/div>
You make sure this gets delivered — properly, on time, and adopted by the branches
<\/div>
<\/div>
This is not admin. This is delivery
<\/div>
<\/div>
What You’re Responsible For:
<\/div>
<\/div>
Programme Delivery (Core)
<\/div>
<\/div>
Own day -to -day delivery of CRM migration (12–24 months)
<\/div>
<\/div>
Build and manage the full project plan
<\/div>
<\/div>
Track milestones, risks, dependencies, and delivery
<\/div>
<\/div>
Vendor Management
<\/div>
<\/div>
Act as the main interface with CRM provider
<\/div>
<\/div>
Hold them accountable to timelines and deliverables
<\/div>
<\/div>
Translate business needs into clear requirements
<\/div>
<\/div>
Internal Coordination
<\/div>
<\/div>
Work with:
<\/div>
<\/div>
IT dev team (inc. 8 developers)
<\/div>
<\/div>
Managing Director of Operations
<\/div>
<\/div>
Heads of Department
<\/div>
<\/div>
Marketing / Lettings / FS
<\/div>
<\/div>
Requirements & Build Oversight
<\/div>
<\/div>
Define and document what needs to be built (circa 25+ internal tools/services)
<\/div>
<\/div>
Challenge scope creep
<\/div>
<\/div>
Change & Adoption
<\/div>
<\/div>
Plan rollout to branches
<\/div>
<\/div>
Ensure teams actually use the system
<\/div>
<\/div>
Work with training to support adoption
<\/div>
<\/div>
Reporting & Visibility
<\/div>
<\/div>
Provide clear weekly updates:
<\/div>
<\/div>
Progress vs plan
<\/div>
<\/div>
Risks
<\/div>
<\/div>
Decisions needed
<\/div>
<\/div>
No surprises to senior leadership
<\/div>
<\/div>
Risk Management
<\/div>
<\/div>
Identify risks early (integration, data, adoption, vendor delays)
<\/div>
<\/div>
Put mitigation plans in place
<\/div>
<\/div>
Escalate quickly when needed
<\/div>
<\/div>
What Success Looks Like
<\/div>
<\/div>
CRM Rollout - Delivered on time, phased, stable
<\/div>
<\/div>
Adoption - Branches using it confidently
<\/div>
<\/div>
Delivery - Clear milestones hit consistently
<\/div>
<\/div>
Risk - No major surprises
<\/div>
<\/div>
Stakeholders - Aligned and informed
<\/div>
<\/div>
What You Need to Bring/Experience
<\/div>
<\/div>
Project Manager on complex system / CRM / tech rollouts
<\/div>
<\/div>
Multi -stakeholder environments
<\/div>
<\/div>
Vendor -led implementations
<\/div>
<\/div>
End -to -end delivery (not just phases)
<\/div>
<\/div>
Skillset
<\/div>
<\/div>
Strong planning and organisation
<\/div>
<\/div>
Clear communication (you simplify, not complicate)
<\/div>
<\/div>
Comfortable pushing back
<\/div>
<\/div>
Commercial awareness
<\/div>
<\/div>
Able to spot gaps quickly
<\/div>
<\/div>
Mindset (Critical)
<\/div>
<\/div>
Delivery -first
<\/div>
<\/div>
Not afraid to challenge people
<\/div>
<\/div>
Calm under pressure
<\/div>
<\/div>
Detail -focused but outcome -driven
<\/div>
<\/div>
Takes ownership
<\/div>
<\/div>
The Risks in This Role
<\/div>
<\/div>
Get messy at times
<\/div>
<\/div>
Involve competing priorities
<\/div>
<\/div>
Require difficult conversations
<\/div><\/span>
<\/div><\/span>
