Customer Services Advisor

Customer Service Advisor Vacancy - £26,500 per annum plus bonus

This is a full time, office based role.

JW Lees have an exciting opportunity for a Customer
Service Advisor to join our established Customer Service team based at our
Greengate Brewery in Middleton, Manchester. This role is ideal for a
customer-focused individual with experience in sales, account management or
customer service who enjoys building strong relationships, identifying sales
opportunities and delivering outstanding service. Working as part of a busy
team, you will play a key role in driving customer satisfaction, supporting
business growth and promoting the full range of JW Lees products and services.

What we offer our Customer Service Advisors:

• Competitive
  pay plus annual profit share bonus, ensuring you share in the success of
  the company
• Private
  medical insurance
• Enhanced
  pension scheme
• 33
  days annual leave (inclusive of bank holidays)
• 30%
  discount on food and drink across our pubs, inns and hotels for you and
  friends and family
• Discounted
  stays in our hotels and inns
• 24
  hour confidential wellbeing support, plus counselling provided by the
  Licenced Trade Charity
• Great
  opportunities to grow in your role and progress your career with our
  internal and external development programmes
• Enhanced
  maternity, paternity and adoption policies
• Access
  to our onsite pub 'The Cottage', each Friday.
• Access
  to JW BenefitHub, giving you access to a huge range of high street and
  online discounts

Customer Service Advisor responsibilities:

• Ensuring
  all customers are dealt with in an efficient and professional manner via
  phone, email or face to face
• Build
  excellent relationships with customers
• Upselling
  and cross selling where possible to increase average sales value
• Ensure
  that all customer records are up to date on NAV
• Keeping
  up-to-date with all the latest products and promotions and advising
  customers of the same
• Managing
  call diaries ensuring all customers are called on allocated days
• Assisting
  the Sales Team with any ad hoc requirements or needs
• Ensure
  phones are always covered and cover reception when required
• Managing
  Tech Service calls through NAV
• Liaising
  with other departments to assist in resolving any queries
• Working
  closely with transport and warehouse to ensure on time delivery of
  customer orders and any ad hoc order requests
• Dealing
  with any customer complaints in a professional manner recognising the need
  to escape where required
• Achieving
  set KPI’s and Customer Service Levels and Standards

Customer Service Advisor skills:

• Computer
  literate, proficient to an intermediate standard in all Microsoft Office
  packages
• Being
  sales oriented
• Excellent
  communication, both oral and written
• Professional
  and flexible
• Be
  able to cope within a high-pressured environment
• Be
  able to devise solutions to issues as they arise
• Ability
  to work in a team
• Always
  demonstrate a can-do attitude
• Being
  driven and positive
• Ability
  to multi task
• Target
  driven
• High
  level of organisational skills
• High
  level of motivation
• Ability
  to pay attention to detail and to work methodically and accurately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are
the original modern, traditional brewer. With 150 pubs, inns and hotels across
the North West and North Wales, we are passionate about great beer, fantastic
food and memorable experiences.

We put people at the heart of our business, always doing the
right thing and always sticking together. Our six values are at the heart
of everything we do:

Proud - Savvy - Honest -
Passionate - Personal - Together

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