UK Property Management head - Global Real Estate - Vice President (London)

Property Management team pro-actively manages the delivery of best-in-class property and workplace operations, enhancing staff workplace satisfaction. We hold responsibility and accountability for all property management-related soft service delivery, issue resolution, etc., within the sub-region.

As the UK Property Management Head – Global Real Estate – Vice President, you will be responsible for managing property management vendor partners within SLAs and KPIs, and overseeing overall program objectives within the UK sub-region.

Job responsibilities

• Manage property management vendor partners within agreed objectives, service level agreements (SLAs), and key performance indicators (KPIs), ensuring vendor performance aligns with expectations.
• Oversee day-to-day programs supporting the sustainability agenda, including waste recycling and utility consumption monitoring and control.
• Coordinate with the engineering team to ensure effective hand-over processes of new facilities from Design & Construction (D&C) to the property management and engineering teams.
• Develop and maintain strong internal client relationships with key stakeholders, including Technology, Security, Resiliency, Risk and Compliance, and various lines of business.
• Support the Fire Life Safety (FLS) and Environmental Health and Safety (EHS) agendas within the sub-region by working closely with program leads.
• Structure and leverage the property management platform to execute Moves, Adds, and Changes (MAC) and churn jobs in the sub-region in a cost-effective and timely manner.
• Champion and manage the repairs and maintenance of facilities in partnership with engineering teams.
• Support the development of the property and workplace experience management budget and manage expenses within budget.
• Manage oversight of processes and procedures to ensure alignment and compliance with JPMC and regulatory policies.
• Coordinate closely with D&C PMO to deliver timely and cost-effective services to clients.
• Collaborate with the Sourcing team to maintain strategic vendor partnerships, ensuring alignment with objectives, SLAs, and KPIs.

Required qualifications, skills, and capabilities

• Extensive management and leadership experience in corporate real estate, property management services, and the flex office market.
• Strong communication, collaboration, and team management skills.
• Passion for delivering excellent workplace experience.
• Flexibility and commitment to off-hours issue resolution.
• Capable planning and programming skills.

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