UK Property Management head – Global Real Estate – Vice President

Property Management team pro-actively manages the delivery of best-in-class property and workplace operations, enhancing staff workplace satisfaction. We hold responsibility and accountability for all property management-related soft service delivery, issue resolution, etc., within the sub-region. As the UK Property Management Head – Global Real Estate – Vice President, you will be responsible for managing property management vendor partners within SLAs and KPIs, and overseeing overall program objectives within the UK sub-region. Job responsibilities Manage property management vendor partners within agreed objectives, service level agreements (SLAs), and key performance indicators (KPIs), ensuring vendor performance aligns with expectations. Oversee day-to-day programs supporting the sustainability agenda, including waste recycling and utility consumption monitoring and control. Coordinate with the engineering team to ensure effective hand-over processes of new facilities from Design & Construction (D&C) to the property management and engineering teams. Develop and maintain strong internal client relationships with key stakeholders, including Technology, Security, Resiliency, Risk and Compliance, and various lines of business. Support the Fire Life Safety (FLS) and Environmental Health and Safety (EHS) agendas within the sub-region by working closely with program leads. Structure and leverage the property management platform to execute Moves, Adds, and Changes (MAC) and churn jobs in the sub-region in a cost-effective and timely manner. Champion and manage the repairs and maintenance of facilities in partnership with engineering teams. Support the development of the property and workplace experience management budget and manage expenses within budget. Manage oversight of processes and procedures to ensure alignment and compliance with JPMC and regulatory policies. Coordinate closely with D&C PMO to deliver timely and cost-effective services to clients. Collaborate with the Sourcing team to maintain strategic vendor partnerships, ensuring alignment with objectives, SLAs, and KPIs. Required qualifications, skills, and capabilities Extensive management and leadership experience in corporate real estate, property management services, and the flex office market. Strong communication, collaboration, and team management skills. Passion for delivering excellent workplace experience. Flexibility and commitment to off-hours issue resolution. Capable planning and programming skills. #J-18808-Ljbffr