Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create engaging technical documentation for fintech products and collaborate with cross-functional teams.
- Company: Join JPMorgan Chase, a leading global financial services firm committed to innovation and diversity.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture that values your unique perspective.
- Why this job: Make a real impact in the fintech space while working in a diverse and inclusive environment.
- Qualifications: Experience in B2B technical writing, especially API documentation, and proficiency with modern documentation tools.
- Other info: Ideal for self-starters who thrive in fast-paced settings and are passionate about technology.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Writer at JPMorgan Chase within the Platform Team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.
While we’re looking for professional skills, culture is just as important to us. We understand that everyone\’s unique – and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there\’s scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
Job responsibilities
- Design and develop comprehensive product documentation, including conceptual overviews, step-by-step guides, API reference materials, and interactive tutorials for developer audiences.
- Collaborate cross-functionally with Product Managers and Engineering teams to extract technical knowledge and build deep expertise in our financial services product ecosystem.
- Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
- Define and evolve documentation standards, style guides, and quality control processes that ensure consistency across our external-facing technical content.
- Evaluate, implement, and optimise documentation toolchains that streamline content creation, testing, and publishing workflows.
- Champion user-centered documentation by systematically gathering, analysing, and implementing customer feedback to continuously improve content effectiveness.
- Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
- Drive innovation in technical content strategy by researching and implementing emerging documentation approaches, formats, and delivery methods.
Required qualifications, capabilities and skills
- B2B Technical Writer with experience creating technical documentation for developer-focused products, with emphasis on API documentation.
- Proficiency with modern documentation technologies and tools including Markdown, OpenAPI/Swagger, static site generators, docs-as-code content authoring, and git-based version control.
- Ability to quickly understand complex technical concepts and translate them into clear, precise documentation with attention to accuracy, consistency, and readability.
- Proven ability to collaborate effectively with engineering and product teams to gather technical information, define content structures and create visuals.
- Strong customer advocacy mindset with the ability to anticipate developer needs, identify content gaps, and champion documentation improvements that directly address user pain points.
- Self-directed work ethic with demonstrated ability to take initiative, ask insightful questions, and drive projects forward even when requirements or technical details are initially unclear.
- Adaptability and resilience in fast-moving environments, with the ability to manage multiple documentation priorities while maintaining high-quality standards.
Preferred qualifications, capabilities and skills
- Previous experience documenting APIs, products or services in the Financial Services or Fintech sector.
- Experience in both startup environments and established organisations.
#ICBCareers
#J-18808-Ljbffr
Technical Writer employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Familiarise yourself with the latest trends in fintech and API documentation. This will not only help you understand the industry better but also allow you to speak confidently about relevant topics during interviews.
✨Tip Number 2
Network with current or former employees of JPMorgan Chase, especially those in technical writing or related roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you successfully managed multiple projects or adapted to fast-paced environments. This aligns well with the role's requirements and demonstrates your ability to thrive under pressure.
✨Tip Number 4
Prepare to discuss specific tools and technologies you've used in your previous roles, such as Markdown or OpenAPI/Swagger. Being able to articulate your hands-on experience with these tools will set you apart from other candidates.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Writer at JPMorgan Chase. Familiarise yourself with the specific skills required, such as experience with API documentation and modern documentation tools.
Tailor Your CV: Customise your CV to highlight relevant experience in technical writing, especially in fintech or financial services. Emphasise your proficiency with tools like Markdown and OpenAPI/Swagger, and showcase any previous work that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and your collaborative mindset. Mention how your unique background and experiences can contribute to the diverse culture at JPMorgan Chase, and provide examples of how you've successfully translated complex information into user-friendly content.
Showcase Your Work: If possible, include a portfolio or links to previous documentation projects that demonstrate your ability to create clear and engaging technical content. Highlight any projects where you collaborated with engineering teams or gathered customer feedback to improve documentation.
How to prepare for a job interview at J.P. Morgan
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with technical documentation, especially around APIs and fintech products. Highlight specific projects where you translated complex concepts into user-friendly content.
✨Demonstrate Collaboration Skills
Since the role involves working closely with Product Managers and Engineering teams, share examples of how you've successfully collaborated in the past. Emphasise your ability to gather technical information and create effective documentation.
✨Emphasise User-Centric Approach
Talk about your methods for gathering and implementing customer feedback. Show that you understand the importance of creating documentation that meets developer needs and addresses pain points.
✨Familiarity with Documentation Tools
Make sure to mention your proficiency with modern documentation technologies like Markdown, OpenAPI/Swagger, and version control systems. Being well-versed in these tools will demonstrate your readiness for the role.
