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- Tasks: Create engaging technical documentation for innovative fintech products and collaborate with diverse teams.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by translating complex tech into user-friendly content for developers.
- Qualifications: Experience in technical writing, especially API documentation, and a passion for technology.
- Other info: Dynamic environment with opportunities to innovate and drive change in the fintech space.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Writer at JPMorgan Chase, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. While we’re looking for professional skills, culture is just as important to us. We understand that everyone’s unique – and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there’s scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
Job responsibilities:
- Design and develop comprehensive product documentation, including conceptual overviews, step-by-step guides, API reference materials, and interactive tutorials for developer audiences.
- Collaborate cross-functionally with Product Managers and Engineering teams to extract technical knowledge and build deep expertise in our financial services product ecosystem.
- Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
- Manage, or show proficiency to learn, API design principles and a docs-as-code workflow to publish documentation on our customer-facing portals.
- Define and evolve documentation standards, style guides, and quality control processes that ensure consistency across our external-facing technical content.
- Evaluate, implement, and optimise documentation toolchains that streamline content creation, testing, and publishing workflows.
- Champion user-centered documentation by systematically gathering, analysing, and implementing customer feedback to continuously improve content effectiveness.
- Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
- Drive innovation in technical content strategy by researching and implementing emerging documentation approaches, formats, and delivery methods.
Required qualifications, capabilities and skills:
- B2B Technical Writer with experience creating technical documentation for developer-focused products, with emphasis on API documentation.
- Proficiency with modern documentation technologies and tools including Markdown, OpenAPI/Swagger, static site generators, docs-as-code content authoring, and git-based version control.
- Ability to quickly understand complex technical concepts and translate them into clear, precise documentation with attention to accuracy, consistency, and readability.
- Proven ability to collaborate effectively with engineering and product teams to gather technical information, define content structures and create visuals.
- Strong customer advocacy mindset with the ability to anticipate developer needs, identify content gaps, and champion documentation improvements that directly address user pain points.
- Self-directed work ethic with demonstrated ability to take initiative, ask insightful questions, and drive projects forward even when requirements or technical details are initially unclear.
- Adaptability and resilience in fast-moving environments, with the ability to manage multiple documentation priorities while maintaining high-quality standards.
Preferred qualifications, capabilities and skills:
- Ideally you are proficient, or prepared to learn about, API structure and design principles.
- Previous experience documenting APIs, products or services in the Financial Services or Fintech sector.
- Experience in both startup environments and established organisations.
About Us:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
About The Team:
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
Technical Writer employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JPMorgan Chase on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical writing scenarios. Think about how you’d explain complex concepts simply. We want to show that we can adapt our communication style to different audiences.
✨Tip Number 3
Show off your portfolio! Make sure it highlights your best work, especially any API documentation or projects related to fintech. We need to demonstrate our skills and creativity in translating technical jargon into user-friendly content.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! Mention any relevant projects or experiences that highlight your curiosity and how you’ve engaged with new tech in the past.
Tailor Your Documentation Samples: Make sure to include samples of your technical writing that are relevant to the role. If you've worked on API documentation or similar projects, showcase those! Tailoring your examples will help us see how you can fit into our team.
Highlight Collaboration Skills: Since we value teamwork, don’t forget to mention your experience working with cross-functional teams. Share specific examples of how you collaborated with engineers or product managers to create effective documentation.
Keep It Clear and Concise: Your application should reflect the clarity and precision we expect in technical writing. Use straightforward language and structure your application well, just like you would in a user guide or tutorial!
How to prepare for a job interview at J.P. Morgan
✨Know Your Tech Inside Out
As a Technical Writer, you'll need to demonstrate your understanding of complex technical concepts. Brush up on API documentation and the tools mentioned in the job description, like Markdown and OpenAPI/Swagger. Being able to discuss these confidently will show that you're not just familiar with the tech but can also translate it into clear documentation.
✨Showcase Your Collaboration Skills
This role involves working closely with Product Managers and Engineering teams. Prepare examples of past experiences where you've successfully collaborated with cross-functional teams. Highlight how you gathered technical knowledge and created effective documentation as a result. This will illustrate your ability to thrive in a team environment.
✨Demonstrate Customer Advocacy
JPMorgan Chase values a strong customer advocacy mindset. Be ready to discuss how you've anticipated user needs in previous roles. Share specific instances where you identified content gaps and implemented improvements based on user feedback. This will show that you understand the importance of user-centred documentation.
✨Be Ready to Adapt
The fast-paced nature of fintech means adaptability is key. Prepare to discuss how you've managed multiple priorities while maintaining high-quality standards in your work. Share examples of how you've thrived in dynamic environments and driven projects forward, even when faced with unclear requirements or technical details.
