At a Glance
- Tasks: Lead a team to create innovative banking products and ensure smooth operations.
- Company: Join JPMorgan Chase's dynamic Accelerator team focused on fintech innovation.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Work in a diverse team and enjoy a startup mindset within a global leader.
- Why this job: Be part of building the future of banking with cutting-edge technology.
- Qualifications: Experience in product operations and a passion for fintech.
The predicted salary is between 45000 - 50000 £ per year.
Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real-world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity, and commitment.
As a Senior Product Operations Manager at JPMorgan Chase within the Chase Accelerator, you'll join us to help build a multi-market, multi-product banking platform that will power Chase's expansion into Europe. You'll lead a team of Product Operations Managers and Analysts, owning operational coherence across a complex product area - from launch readiness and the enablement of the internal teams who run our products, through to the evidence loop that brings production reality back into roadmap decisions. This is a people leadership role, and you'll operate with a high degree of autonomy across the seam between product, engineering, and banking operations. You could work across a range of areas including core banking, payments, and cards, depending on where your experience and interests best fit. We are a fintech-focused team, and we're looking for people who want to make a product organisation genuinely work, drive good operational culture, and keep building deep expertise in the space.
Job responsibilities
- Lead a team of Product Operations Managers and Analysts, owning their coaching, development, and performance.
- Drive operational coherence across a complex product area, ensuring enablement quality, launch readiness, and workaround cost are visible and bounded across your team's areas.
- Champion consistent adoption of the product delivery lifecycle across the areas your team serves, and carry proposed changes through to genuine adoption.
- Enable risk review, controls, and compliance sign-off across your area, so governance needs are met through prepared evidence and sequenced gates rather than from product manager time; manage the working relationship with reviewers.
- Own the data and reporting contract with the programme management office across your area, so governance needs are met from systems rather than from product manager time.
- Partner on conscious scope decisions in zero-to-one launches; agree what ships with known workarounds and be accountable for the operational side proving sustainable.
- Lead stabilisation efforts when genuinely necessary, measured on speed of closure and root cause surfaced.
- Arbitrate when your team's areas compete for capacity or conflict on approach.
Required qualifications, capabilities, and skills
- Experience in product operations or platform operations within fintech, digital banking, or banking-as-a-service.
- Demonstrated experience supporting product launches run by internal operational teams, ideally in payments, cards, or accounts.
- Experience working with risk, compliance, and control functions in regulated delivery environments.
- Experience managing people, or a strong record of leading through others with readiness to take on formal management responsibility.
- Proven ability to design workarounds, standard operating procedures, and tooling that reduce manual operational load.
- Demonstrated ability to quantify operational cost and build evidence that influences prioritisation decisions.
Why Join Us?
- Build something new. Help create the next generation of banking infrastructure inside one of the world's largest financial institutions.
- Move fast. We're one of the fastest-moving teams in the firm, with a startup mindset backed by JPMorgan Chase's scale, customers, and investment.
- Use the latest technology. We invest in modern engineering practices, artificial intelligence-powered tooling, and the latest technologies to help teams move faster and build better products.
- Grow your career. You'll work alongside experienced Product, Engineering, and Design leaders who are invested in your development, with clear opportunities to grow your impact and career.
- Work with a diverse team from across financial services, tech, and fintech.
Senior Product Operations Manager - Accelerator Business employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Manager - Accelerator Business
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like J.P. Morgan!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at J.P. Morgan would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at J.P. Morgan through your school's career services!
We think you need these skills to ace Senior Product Operations Manager - Accelerator Business
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Operations Manager - Accelerator Business, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Operations Manager - Accelerator Business position at J.P. Morgan. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at J.P. Morgan
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
