At a Glance
- Tasks: Lead reporting and delivery for Service Operations, collaborating with key stakeholders.
- Company: Join a dynamic team in International Consumer Banking focused on performance and insights.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity to work with cutting-edge tools and enhance your data skills.
- Why this job: Make an impact by transforming data into actionable insights for the business.
- Qualifications: 7+ years in reporting or data analysis, with leadership experience.
The predicted salary is between 70000 - 90000 £ per year.
As a Reporting and Delivery Lead within the Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights.
Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operation Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self‑service insight capability. Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role.
At times, the role will include supporting the business to solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities:- Deliver end‑to‑end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re‑certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad‑hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high‑performing, highly‑engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritization working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationships with internal and external stakeholders.
- Proactively provide value‑add to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
- Minimum 7 years in Reporting / Business Analysis / Data‑related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (Powerpoint, Excel, etc).
- Data visualisation and ability to tell a compelling story using analytics (ie. MS Powerpoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem‑solving aptitude and idea generation, with the ability to go from conceptualization to execution.
- Ability to articulate complex data to non‑data users in a way that would be easily understood.
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake – certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure to the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
Reporting and Delivery Lead - International Consumer Banking employer: J.P. Morgan
As a Reporting and Delivery Lead at our International Consumer Banking division, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer extensive employee growth opportunities through coaching and mentoring, ensuring you can develop your skills while contributing to impactful projects. Located in a vibrant city, our team enjoys a supportive environment that values data-driven insights and fosters strong relationships with stakeholders, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reporting and Delivery Lead - International Consumer Banking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in consumer banking or reporting. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to reporting and data analysis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on any reporting projects or analytics, compile them into a neat presentation. This will help you stand out and demonstrate your ability to tell a compelling story with data.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Reporting and Delivery Lead - International Consumer Banking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in reporting and data analysis. We want to see how your skills align with the role of Reporting and Delivery Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:Since this role involves leading small delivery squads, it’s essential to demonstrate your leadership experience. Share examples of how you've coached or mentored teams in the past, and how you’ve fostered a high-performing culture.
Be Clear and Concise:When documenting your requirements and experiences, clarity is key! Use straightforward language and bullet points where possible to make your application easy to read. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at J.P. Morgan
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting methods mentioned in the job description. Brush up on SQL, Tableau, and any other relevant technologies. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role involves a lot of stakeholder management, try to connect with current employees or others in the industry before your interview. This can give you insights into the company culture and help you understand what they value in a Reporting and Delivery Lead.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills and how you handle data-related challenges. Think of specific examples from your experience where you successfully gathered requirements or led a project, and be ready to explain your thought process.
✨Showcase Your Leadership Skills
As this position requires leadership experience, be prepared to discuss your approach to coaching and mentoring team members. Share examples of how you've built high-performing teams and fostered a supportive culture, as this will resonate well with the interviewers.
