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- Tasks: Lead a dynamic team to optimise AI-driven employee experiences at J.P. Morgan.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of AI while working in a high-impact, fast-paced environment.
- Qualifications: Experience in product management, data operations, and strong leadership skills required.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
The Employee Experience Virtual Agent team is building a dedicated operations tower to build, scale, and run the Operational Engine (OE) for the JPMC Assistant. The OE is an automated oversight platform driving continuous improvement and real-time observability for our agentic AI employee assistant. This is a high-impact, high-visibility role within the product team.
As the Product Portfolio Operations Manager in the Employee Experience Virtual Agent team, you\’ll lead a small, agile team of product / product operations managers to deliver an end-to-end automated system ingests employee feedback and performance data, digests this information, and uses it to drive meaningful outcomes. As a result, the JPMC Assistant can learn and improve with each interaction, creating a feedback loop that enhances its capabilities over time.
We seek a strategic, hands-on leader to build and scale the OE. The program is demanding, and it will expose you to all levels of the firm and require you to connect with diverse partners. We need a self-starter who thrives in challenging environments and is comfortable being uncomfortable.
As the right hand of the product director, you will build relationships, sell the vision, and keep a cool head under pressure. We want a player-coach who leads by example, rolls up their sleeves, and is committed to developing critical infrastructure, not just delegating tasks. If you\’re ready for a tough, high-impact, high-visibility role and want to shape the future of AI-driven employee experience at JPMorgan Chase, we want to hear from you.
Job responsibilities
- Develop and maintain automated systems for labeling, triaging, and fine-tuning interaction data to optimize the JPMC Assistant.
- Deliver daily incident reports and real-time scorecards to provide clear visibility into system health and performance.
- Provide actionable usage analytics and self-service triage tools to empower product and support teams.
- Monitor conversations for compliance, identifying and addressing deviations from firm risk and control standards.
- Champion a culture of data-driven decision-making and continuous improvement within the team and across the organization.
- Act as the right hand of the product director, helping to shape and communicate the vision for the OE.
- Take a hands-on, player-coach approach—leading by example, rolling up your sleeves, and actively contributing to the work.
Required qualifications, capabilities, and skills
- Deep experience or equivalent expertise in product management (technical or data focused), data operations, operations automation, analytics lead or data science manager, with experience in a leadership capacity
- Proven ability to manage and implement operational effectiveness and portfolio management initiatives
- Proven experience building and operating large-scale, automated systems or platforms
- Strong technical proficiency in data analytics, automation, and/or system monitoring tools
- Demonstrated ability to lead multidisciplinary teams and drive cross-functional collaboration
- Excellent problem-solving skills and the ability to thrive in high-pressure, ambiguous, and fast-paced environments
- Exceptional communication and relationship-building skills, with experience engaging stakeholders at all levels
- Self-starter mentality with a hands-on approach and willingness to “roll up sleeves” to get the job done
- Strong organizational skills and attention to details
Employer Description
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Product Portfolio Operations Manager - JPMC Assistant Core Platform employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Portfolio Operations Manager - JPMC Assistant Core Platform
✨Tip Number 1
Network like a pro! Reach out to current employees at J.P. Morgan through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s culture and values. J.P. Morgan values diversity and inclusion, so be ready to discuss how your background and experiences align with their mission. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your problem-solving skills! Given the high-pressure environment mentioned in the job description, be prepared to tackle hypothetical scenarios during your interview. Think through your approach and communicate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that dream job!
We think you need these skills to ace Product Portfolio Operations Manager - JPMC Assistant Core Platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in product management and operations automation. We want to see how your skills align with the role of Product Portfolio Operations Manager, so don’t hold back!
Showcase Your Leadership Skills: Since this role involves leading a small team, it’s crucial to demonstrate your leadership experience. Share examples of how you've successfully managed teams or projects, especially in high-pressure environments. We love a self-starter who can roll up their sleeves!
Highlight Data-Driven Decision Making: As the role focuses on optimising systems through data, make sure to emphasise your analytical skills. Talk about how you’ve used data to drive improvements in past roles. We’re all about continuous improvement here at StudySmarter!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out on shaping the future of AI-driven employee experience!
How to prepare for a job interview at J.P. Morgan
✨Know Your Product Inside Out
Before the interview, make sure you understand the JPMC Assistant and its operational engine. Familiarise yourself with how it ingests employee feedback and performance data. This will help you speak confidently about how you can contribute to optimising the system.
✨Showcase Your Leadership Style
As a Product Portfolio Operations Manager, you'll need to demonstrate your hands-on leadership approach. Prepare examples of how you've led teams in high-pressure situations, focusing on your ability to roll up your sleeves and drive results while fostering collaboration.
✨Prepare for Technical Questions
Expect questions about your experience with data analytics, automation, and system monitoring tools. Brush up on relevant technical skills and be ready to discuss specific projects where you've implemented operational effectiveness or built automated systems.
✨Emphasise Communication Skills
Given the role's requirement to engage stakeholders at all levels, prepare to discuss how you've built relationships and communicated effectively in previous roles. Highlight instances where your communication skills have led to successful outcomes in cross-functional collaborations.
