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- Tasks: Support the development of automated systems and optimise employee feedback processes.
- Company: Join a leading financial institution focused on employee experience and innovation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact on employee experiences with cutting-edge AI technology.
- Qualifications: Experience in product management, data operations, or analytics is a plus.
- Other info: Collaborative environment with diverse teams and exciting career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As an Associate in the Employee Experience (EX) Virtual Agent team, you will work closely with the Product Portfolio Operations Director and a team of product and product operations managers to support the development and operation of automated systems that ingest employee feedback and performance data. Your work will help promote meaningful outcomes and continuous improvement for the JPMC Assistant, ensuring it evolves and improves with each interaction. We’re seeking a proactive, detail-oriented team member who is eager to learn, contribute, and grow in a fast-paced environment. You will collaborate with diverse partners across the firm, support daily operations, and help maintain critical infrastructure for our AI-powered employee assistant.
Responsibilities
- Support the development and maintenance of automated systems for labeling, triaging, and fine-tuning interaction data to optimize the JPMC Assistant.
- Assist in preparing daily incident reports and real-time scorecards to provide visibility into system health and performance.
- Help deliver actionable usage analytics and self-service triage tools for product and support teams.
- Monitor conversations for compliance, escalating potential deviations from firm risk and control standards.
- Contribute to a culture of data-driven decision-making and continuous improvement within the team.
- Collaborate with the product director and team to help communicate and execute the vision for the OE.
- Take a hands-on approach—actively participating in team tasks and supporting operational initiatives.
Required Qualifications, Capabilities, and Skills
- Experience or equivalent expertise in product management (technical or data focused), data operations, operations automation, analytics, or data science.
- Experience supporting operational effectiveness and portfolio management initiatives.
- Ability to work effectively in multidisciplinary teams and contribute to cross-functional collaboration.
- Strong problem-solving skills and ability to adapt in fast-paced, ambiguous environments.
- Excellent communication and relationship-building skills, with the ability to engage stakeholders at various levels.
- Self-starter mentality with a willingness to “roll up sleeves” and contribute to team goals.
- Strong organizational skills and attention to detail.
Preferred Skills
- Technical proficiency in data analytics, automation, or system monitoring tools is preferred.
- Exposure to building or operating automated systems or platforms is a plus.
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Product Portfolio Operations Associate employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Portfolio Operations Associate
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at JPMC. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for interviews by diving deep into the role. Understand the ins and outs of product management and data operations. We want you to show how your skills can directly contribute to optimising the JPMC Assistant.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you tackled challenges head-on. We love candidates who can think on their feet and adapt to fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the exciting work we do.
We think you need these skills to ace Product Portfolio Operations Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in product management and data operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Show Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in fast-paced environments. We love a proactive approach, so share specific instances where you’ve contributed to operational effectiveness or improved processes.
Highlight Team Collaboration: Since this role involves working with diverse partners, emphasise your experience in multidisciplinary teams. Let us know how you’ve successfully collaborated with others to achieve common goals—teamwork is key for us!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at J.P. Morgan
✨Know Your Stuff
Make sure you understand the basics of product management and data operations. Brush up on any relevant tools or systems mentioned in the job description, like analytics or automation platforms. This will show that you're not just interested but also prepared to dive into the role.
✨Show Off Your Team Spirit
Since collaboration is key for this position, be ready to share examples of how you've worked effectively in multidisciplinary teams. Highlight your communication skills and how you've built relationships with stakeholders in past roles. This will demonstrate that you can thrive in a team-oriented environment.
✨Be a Problem Solver
Prepare to discuss specific challenges you've faced in fast-paced environments and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your strong problem-solving skills and adaptability.
✨Embrace Continuous Improvement
Talk about your commitment to data-driven decision-making and how you've contributed to continuous improvement in previous roles. Share any experiences where you've used analytics to drive change or enhance operational effectiveness. This aligns perfectly with the company's focus on evolving their AI-powered assistant.