Principal Software Engineer - Engineering Manager - Data and AI Platform

Out of the successful launch of Chase in 2021, we are a new team with a new mission. We are creating products that solve real world problems and put customers at the center – all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We are people‑first. We value collaboration, curiosity and commitment.

As a Principal Software Engineer – Engineering Manager at JPMorganChase within the Accelerator Business, you will be responsible for the vision for the Data and AI capabilities of the platform – to enable product teams to focus on their core problems while the platform covers the rest. A not‑complete list of examples includes data ingestion, transformation, exposure in various query engines, LLM patterns, audit, safety guardrails, compliance and observability.

While we look for professional skills, culture is just as important. We understand that everyone's unique – and that diversity of thought, experience and background makes for a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. In doing so, there's scope for you to make a huge difference – for us as a company, and for our clients and business partners around the world.

Technologies we use: Java, Kotlin, Kubernetes, Apache Kafka, GCP, BigQuery, Spark, VertexAI, ModelArmor, DeepEval, Google ADK.

Job responsibilities:

• Set the vision and multi‑year strategy for the Data & AI Platform that powers Chase's next‑generation digital experiences, translating enterprise priorities into an executable roadmap and measurable outcomes.
• Lead and scale a multi‑discipline organization spanning data platform engineering and AI/MLOps, establishing clear ownership, org structure, operating rhythms, and standards for delivery.
• Own the platform's end‑to‑end data foundation – ingestion, transformation, orchestration, metadata/catalog, quality, and governed data products – built for reliability, scalability, and self‑service adoption.
• Serve as the executive steward for compliant use of customer data, ensuring privacy, access controls, lineage, retention and auditability are embedded by design and aligned to firm risk and regulatory expectations.
• Define and deliver platform enablement for LLM‑powered applications, including reference architectures, developer tooling, model onboarding and deployment patterns, evaluation and testing, observability, and cost/latency guardrails.
• Establish engineering excellence and operational maturity through SLOs, resiliency practices, incident management, release governance, capacity planning and continuous improvement across the platform.
• Drive a product‑oriented platform model by partnering with product, security, legal, risk, architecture and engineering leaders to prioritize the highest‑leverage capabilities and accelerate adoption across teams.
• Enable data‑driven product development at scale through trusted analytics pipelines, standardised telemetry, experimentation support and consistent metrics to inform decisions and improve customer outcomes.
• Attract, develop and retain top talent by building leadership depth, setting high standards, coaching managers and senior engineers, and fostering a culture of ownership, inclusion and accountability.

Required qualifications, capabilities and skills:

• Being a problem solver: you can independently analyse a problem and come up with options on how to solve it.
• Flexibility regarding tools and languages: for example you have to be open to debug a permission issue one day in a Python service and dig into a Java/Kotlin out‑of‑memory issue the other day (of course we take into account your expertise and you will have team members to help you out!).
• Knowledge of data structures.
• Experience with either Kubernetes or Docker.
• Experience with cloud technologies (AWS, Azure, GCP) and distributed systems, web technologies and event‑driven architectures.
• Experience in leading people.

Preferred qualifications, capabilities and skills:

• Experience with message brokers (Kafka, RabbitMQ, Pulsar, etc.).
• Experience with Kafka Connect.
• Preferably experience in setting up data platforms, setting standards – not just pipelines.
• Preferably experience in a distributed data processing environment/framework (e.g. Spark or Flink).
• Familiarity with advanced AI/ML concepts and protocols, such as Retrieval‑Augmented Generation (RAG), agentic system architectures, and Model Context Protocol (MCP).
• Experience with MLOps tools and platforms (e.g. MLflow, Amazon SageMaker, Google VertexAI, Databricks, BentoML, KServe, Kubeflow).
• Experience with deploying to a GenAI platform a production system: Google VertexAI, OpenAI, AWS Bedrock, LangChain, etc.

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About The Team: Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we are setting our businesses, clients, customers and employees up for success.