At a Glance
- Tasks: Review and analyse customer relationships for financial crime concerns in a fast-paced environment.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity and inclusion.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for growth and innovation.
- Why this job: Make a real impact by protecting customers and enhancing their financial journey.
- Qualifications: Experience in KYC, strong communication skills, and problem-solving abilities required.
The predicted salary is between 40000 - 50000 £ per year.
Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs?
As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association.
An important facet of this role, you will be managing internal stakeholder relationships both with peers and senior leadership, this will include providing candid feedback to colleagues on their escalations. Additionally, you will be supporting with customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm-wide utilities. The team is responsible for reviewing and responding to the firmwide utilities to disposition alerts on Negative Media, PEP, Sanction, Internal List Screening and Sanctions Payments.
Job Responsibilities:
- Critically analyze relationship review cases raised by internal stakeholders in order to identify if they can be cleared or require escalation to the Line of Business Committee.
- Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review.
- Prepare escalations Committee presentations with clear and concise narratives tailored to senior audiences.
- Assist with change management by sharing process improvements and best practice amongst the team and manage the end-to-end process of the relationship review journey to ensure we comply with SLAs.
- Being a key contact for the business and conducting outreach if the information provided by the business is lacking key information and develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm.
- Providing candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe.
- Attending frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA.
- Conduct customer outreach to support our valued customers through their onboarding journey and progress their application in a professional and compassionate way.
- Review and assessment of Sanction Payment alerts to establish if customer contact is required and providing an outcome to the Sanctions team.
Required qualifications, capabilities, and skills:
- Extensive experience working within KYC within Financial Service or Banking.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML risks and red flags.
- Excellent communication skills/customer service with strong stakeholder management and experienced in managing upward and a proven ability to identify, analyze, plan, prioritize and solve problems by providing solutions with the ability to drive change.
- Be comfortable with ambiguity, resilient with a growth mind-set and an exceptional attention to detail.
- Be a multitasker with the ability to prioritize - you can connect and maintain engagement with stakeholders, whilst researching and resolving issues.
- Strong time management skills while working under pressure to fixed deadlines and demonstrate an independent decision-making ability, and strong analytical skills in order to draft clear and concise reports.
Preferred qualifications, capabilities, and skills:
- Experience of working within a digital bank.
- Microsoft Office.
- Customer service.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Escalation Analyst in Old Town
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Don’t shy away from reaching out directly to firms like J.P. Morgan. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Financial Crime Escalation Analyst in Old Town
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to J.P. Morgan.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on J.P. Morgan's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with J.P. Morgan.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at J.P. Morgan will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former J.P. Morgan employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
