At a Glance
- Tasks: Lead the Escalations team, managing cases and ensuring compliance with SLAs.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse work environment, and career development opportunities.
- Other info: Dynamic team culture with a focus on diversity and inclusion.
- Why this job: Make a real impact in financial crime prevention while developing your leadership skills.
- Qualifications: Proven management experience and strong problem-solving skills required.
The predicted salary is between 55000 - 65000 £ per year.
As an Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the team's referral point and acting as the SME on all things Escalations.
The Escalations Team is responsible for:
- Assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome.
- Identification of red flags to assess whether the case requires escalation to the committee.
- Completion of follow-up actions on the back of an exit decision.
- Managing the relationship review journey and ensuring we remain compliant within our SLA's.
Job Responsibilities:
- Manage Escalations pipeline of incoming cases and direct oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists.
- Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
- Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Assist with change management for integration of Escalations policy, procedures and training material updates for the Escalations Team.
- Collaborate with management for new joiner training plans and ongoing knowledge sharing to the Escalations Team, stakeholder feedback and promoting best practice.
- Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
Required qualifications, capabilities, and skills:
- A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
- Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
- Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to support change and get others onboard.
- Be a multitasker with the ability to prioritise - you can connect and maintain engagement with stakeholders, whilst researching and resolving issues.
- Strong time management skills and the ability to instil this quality in others while working under pressure to fixed deadlines.
- Demonstrate an independent decision-making ability, and strong analytical skills in order to draft clear and concise reports.
Preferred qualifications, capabilities, and skills:
- Relevant Banking/Financial industries experience.
- Experience working within a relationship Review/AML or KYC Environment.
- Experience working within a digital bank and with Microsoft Office.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Team Lead in Old Town
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like J.P. Morgan. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Escalations Team Lead in Old Town
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to J.P. Morgan.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on J.P. Morgan's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with J.P. Morgan.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at J.P. Morgan will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former J.P. Morgan employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
