Middle Office Services (IMOS) Operations Control Manager - Executive Director

Step into a pivotal role at JPMorgan, where your expertise in risk management will help shape our compliance and risk framework. Join a dynamic team environment with opportunities for growth and collaboration. Make a meaningful impact on our business and safeguard the firm’s integrity.

As Middle Office Services (IMOS) Operations Control Manager - Executive Director within Securities Services Operations team, you will lead a team of Operations Control Managers (OCMs) in identifying and mitigating compliance and operational risks. Your role will be crucial in enhancing our controls environment, using data analysis, and intelligent and proprietary AI solutions. You will be a member of the senior leadership team reporting into the Global Head of Governance and Controls for SSO, and be part of a team with global hubs in London, Boston, Delaware, New Jersey, Bournemouth, Mumbai, Manila and Sydney.

• Lead a global team of experienced Control Managers supporting a growing offering within Securities Services, of Middle Office Services (IMOS) to key clients of JPMorgan.
• Be part of our senior leadership team for Securities Services Operations (SSO) Governance and Controls, reporting into the Global Head of Governance and Controls for SSO.
• Partner with the Global Head of IMOS Operations, based in London, to ensure that the risk and controls agenda for this organization remains a priority as the operations teams continue to expand, co‑chairing monthly governance forums to ensure appropriate oversight and accountability of the IMOS Operations management team.
• Act as a subject matter expert, leading the team in performing risk assessments to uncover vulnerabilities, partnering with key stakeholders in Operations and Technology, and across the lines of defense, to ensure sustainable remediation is put in place, efficiency of controls is enhanced, and operational risks are mitigated.
• Assess and review control effectiveness continuously, providing recommendations to the Global Head of IMOS Operations and management team which align with firmwide standards.
• Manage and support programs of work initiated within the firm, CIB and SSO which require the support and collaboration of Control Management across the broader organization to ensure compliance with law, regulation, and internal policies.
• Take opportunities to be a strong voice to advocate for change in the broader organization to drive clarity, ownership and efficiencies within the firm’s Operational Risk Management Framework.
• Work with our centralized data team to analyze your operational risk data and deliver actionable insights to senior leadership.
• Collaborate with internal and external stakeholders to foster transparent communication and achieve desired outcomes, including supporting Internal and External Audits, regulatory exams and inspections and cross‑lines of defense risk reviews of our processes and controls.
• Take responsibility for maintaining our risk and compliance self‑assessment mapping and reporting in accordance with firm standards.
• Inform yourself and your team about industry developments and regulatory updates to enhance control processes, utilizing JPMorgan’s extensive resources across the organization.

• A proven background in operational risk management, compliance, and/or audit teams within the financial services sector, including experience of root cause analysis.
• Strong skills in stakeholder management and facilitation, demonstrating effective communication and collaboration, with proven ability to drive successful outcomes.
• Leading global teams, both in person and remotely, supportive of transparent and collaborative working practices.
• Skilled in written and verbal communications to senior management, with an ability to frame issues and recommendations succinctly and persuasively.
• An ability to cultivate a culture of continuous improvement, whilst ensuring alignment with operational policies and standards.
• Proficiency in digital literacy for interpreting data, understanding technological impacts, and effectively communicating insights.
• Uncompromising approach to accuracy and validation of all reporting and communication for which your team is responsible.

• Change management experience and / or process re‑engineering.
• Ability to pick up new concepts quickly, seeking to address knowledge gaps quickly and efficiently.
• Strong project management skills.
• Experience in presenting or engaging with global regulators and/or clients.
• Knowledge of the Securities Services sector and regulatory requirements impacting Securities Services.
• Fluent in Microsoft Office suite of products.
• Experience with Large Language Model prompting, Tableau, Alteryx, and/or other intelligent solutions will be beneficial.