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- Tasks: Support EU merchants with payment processing and technical issues in a dynamic environment.
- Company: Join an international organisation that values professionalism and innovation.
- Benefits: Gain valuable experience, work in a collaborative team, and develop your career.
- Why this job: Make a real impact while helping clients succeed across Europe.
- Qualifications: Bilingual in French/English or Spanish/English, excellent communication skills required.
- Other info: Flexible, fast-paced role with opportunities for growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about client service and ready to start a new chapter in an international organization? Join our EU Merchant Services Team and make a real impact by supporting merchants across Europe. As a Client Service Analyst, you’ll provide expert solutions for payment processing and technical issues, helping our clients succeed in a fast-paced, dynamic environment. This is your opportunity to grow your career, collaborate with talented colleagues, and be part of a team that values professionalism and innovation.
As a Bilingual Client Service Analyst in the EU Merchant Services Team, you will provide Level 2 phone and email support, offering resolutions for payment processing, troubleshooting technical issues, and addressing general inquiries. You will work with us to assess and resolve merchant requests, maintain up-to-date product knowledge, and collaborate across teams to deliver outstanding service.
Job Responsibilities
- Answer calls from EU merchants and provide first call resolution for Level 2 inquiries.
- Resolve issues and merchant concerns accurately and expediently, adhering to business policies and procedures.
- Ensure timely follow-up on merchant inquiries 100% of the time.
- Troubleshoot complex technical problems across software and hardware to determine root causes and provide solutions.
- Analyze transactions, deposits, statements, and account information to resolve merchant issues.
- Maintain a high level of knowledge of new products, equipment, features, and services.
- Meet or exceed production goals as outlined in the metrics scorecard.
- Escalate unresolved issues that create risk or exposure for merchants or the bank.
- Liaise with other areas of the organization to provide timely resolution to merchant inquiries.
- Demonstrate exemplary teamwork by maintaining a professional, positive, and supportive attitude.
Required Qualifications, Capabilities, and Skills
- Bilingual French/English or Spanish/English required.
- Excellent verbal and written communication skills.
- Ability to multi-task and be self-directed.
- Flexible and adaptable; able to work in a dynamic, fast-paced environment.
- Professional and interpersonal communication skills.
- Self-motivated, works well with minimal supervision, and performs well in a team environment.
- Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets.
- Willingness to work in a phone-based customer interaction environment.
- Willingness to work schedules during operating hours, including bank holidays.
- Willingness to work in office five days per week.
Preferred Qualifications, Capabilities, and Skills
- Customer service experience.
- Knowledge of payment processing industry and related procedures and products.
- Technical capabilities, familiarity with automation products such as Alteryx.
Merchant Services EU Client Service Analyst employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Services EU Client Service Analyst
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, being clear and confident is key. Try role-playing common scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Merchant Services EU Client Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Service Analyst role. Highlight any customer service experience and technical skills, especially in payment processing, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client service and how your bilingual skills can help our EU Merchant Services Team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application is clear and professional. Use proper grammar and structure to demonstrate your ability to communicate effectively with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at J.P. Morgan
✨Know Your Stuff
Make sure you brush up on your knowledge of payment processing and the technical issues that can arise. Familiarise yourself with common merchant inquiries and solutions, as well as the products and services offered by the company. This will help you demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions in both English and French or Spanish, depending on your language skills. This will showcase your bilingual abilities and your readiness for the role.
✨Demonstrate Team Spirit
The company values teamwork, so be ready to share examples of how you've collaborated with others in previous roles. Highlight situations where you supported colleagues or contributed to a positive team environment. This will show that you’re not just a lone wolf but someone who thrives in a collaborative setting.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions that assess your problem-solving skills. Brush up on troubleshooting techniques and be prepared to discuss how you would handle specific technical issues. This will help you stand out as a candidate who can think critically and resolve problems efficiently.
