Marketing Operations Consultant
Location: Cabot Square, London
Contract: 12 months
Work Setup: Onsite - 5 days in the office
Who We Are
JPMorgan Chase & Co. is a leading global financial institution headquartered in New York City. It offers diverse financial services-including consumer banking, investment banking, commercial banking, and asset management-to clients worldwide. It is the largest U.S. bank by asset size, known for its strong market position, technological innovation, and global reach. The company focuses on delivering shareholder value, operational efficiency, and sustainable growth.
What You'll Do
- Lead a high-performing Marketing Operations team, refining the target operating model to improve efficiency, scalability and delivery across both brands.
- Support planning and prioritisation across the Marketing & Growth function, partnering with Markets and Strategy teams to track progress and enable timely delivery.
- Collaborate with stakeholders to design, implement and continuously improve processes, simplifying operations through automation and artificial intelligence.
- Manage the end-to-end delivery of Marketing Operations projects, including capability development, process enhancements and automation initiatives.
- Support Procurement with the assessment, onboarding and ongoing management of vendors and agencies, including renewals, relationship management, performance reviews and resource planning.
- Manage Marketing & Growth budgets across both brands, working with Markets to assess demand and with Finance to monitor expenditure and maintain financial control.
- Partner with Controls, Regulatory and Legal teams to fulfil internal and external governance, risk and compliance reporting requirements.
What You Bring
- 5-8 years' experience in Marketing Operations or a comparable operations-focused role, preferably within financial services, investment banking or investment management.
- Proven experience managing vendors and agencies, budgets, projects and operational delivery.
- Strong analytical mindset, with excellent attention to detail and the ability to produce accurate, executive-ready outputs.
- Demonstrable experience in process improvement, automation and operational efficiency initiatives.
- Sound understanding of risk, controls and governance requirements, with the ability to work effectively with relevant control functions.
- Highly organised and self-motivated team player with strong time management, communication and stakeholder management skills.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
We welcome applications from all candidates and are committed to providing equal opportunities.
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Marketing Operations Consultant employer: J.P. MORGAN
At J.P. Morgan, we pride ourselves on being an exceptional employer, particularly for those in the Payments - Merchant Services - Product Manager role in London. Our dynamic work culture fosters innovation and collaboration, offering employees ample opportunities for professional growth and development within a global leader in financial services. With a strong commitment to diversity and inclusion, we ensure that every team member's unique talents contribute to our collective success, making this an ideal environment for those seeking meaningful and rewarding careers.
