At a Glance
- Tasks: Conduct user research to shape customer-centric investment products and services.
- Company: Join J.P. Morgan, the UK's largest digital wealth manager, focused on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work with a diverse team and grow in a fast-paced environment.
- Why this job: Make a real impact by advocating for customers in product development.
- Qualifications: Experience in user research methods and a passion for customer advocacy.
The predicted salary is between 55000 - 65000 £ per year.
J.P. Morgan Personal Investing is the UK's largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. J.P. Morgan Personal Investing now manages over £9bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers.
Job Summary: The mission of the Research Team and J.P. Morgan Personal Investing is to make our organization relentlessly customer-centric. If we don't champion the customer, decisions get made in the dark: we give customers a seat at the table - so our strategy, design, and delivery reflect real needs. The research we conduct with our clients and the wider market is key to our success, past, present and future. We're growing the team and are now looking for another experienced researcher to join our team. As we pursue international expansion, we are particularly interested in candidates who speak German or Spanish and/or have experience in the German or Spanish investment industry, though this is not required.
In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will play a critical role in creating useful, straightforward, and empowering products for our clients. You will work with stakeholders across different functions and have an impact at all stages of product development, from initial strategic scoping of the market through to design and delivery. You will explore user behaviours, needs, and motivations by conducting primary research such as interviews, surveys, diary studies, participatory workshops, and usability testing - as well as helping to develop rich understandings of client behaviour and feedback. This role will be primarily focused on the J.P. Morgan Personal Investing business, in the UK. This covers a variety of different investment products and services.
Responsibilities include:
- Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
- Lead and advise on research plans, overall user research strategy and methods.
- Manage and conduct generative and evaluative research.
- Conduct independent research on multiple aspects of products and experiences.
- Refine our definition and understanding of the target audience for products, services & features.
- Understand and incorporate complex technical and business requirements into research projects.
- Advocate and provide guidance on how to use customer insights and data to inform decisions.
- Present and communicate user research and recommendations to the larger organisation.
- Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.
- Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.
Required qualifications, capabilities, and skills:
- Desire to be part of a fast-paced and intellectually curious research team who are working to scale up the UK's largest digital wealth manager.
- Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development.
- Experience in carefully considering working procedures and defining best practice.
- Passion for championing the customer in the development of a carefully crafted investment experience.
- Strong critical-thinking and problem-solving skills, as well as comfort working through ambiguity in situations where there is no single correct approach.
- Strong communication and interpersonal skills, with a developing capacity to convince and persuade high-level stakeholders.
- Ability to bring research insights to life for a range of stakeholders who value different approaches.
- Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
- Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.
UX Researcher- Senior Associate- JP Morgan Personal Investing in Manchester employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher- Senior Associate- JP Morgan Personal Investing in Manchester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at J.P. Morgan for a UX Researcher- Senior Associate- JP Morgan Personal Investing, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like J.P. Morgan before they go live!
We think you need these skills to ace UX Researcher- Senior Associate- JP Morgan Personal Investing in Manchester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Researcher- Senior Associate- JP Morgan Personal Investing at J.P. Morgan, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work J.P. Morgan does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to J.P. Morgan. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at J.P. Morgan.
How to prepare for a job interview at J.P. Morgan
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with J.P. Morgan, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. J.P. Morgan might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at J.P. Morgan!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what J.P. Morgan is looking for.
