UX Researcher- Senior Associate- JP Morgan Personal Investing (London)

Morgan Personal Investing is the UK's largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. Morgan Personal Investing now manages over £9bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. Morgan Personal Investing offers investments and digital wealth management services direct to consumers.

The mission of the Research Team is to champion the customer, ensuring that our strategy, design, and delivery reflect real needs. The research we conduct with our clients and the wider market is key to our success, past, present and future. As we pursue international expansion, we are particularly interested in candidates who speak German or Spanish and/or have experience in the German or Spanish investment industry, though this is not required.

In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will work with stakeholders across different functions and have an impact at all stages of product development, from initial strategic scoping of the market through to design and delivery. You will explore user behaviours, needs, and motivations by conducting primary research such as interviews, surveys, diary studies, participatory workshops, and usability testing - as well as helping to develop rich understandings of client behaviour and feedback.

• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Lead and advise on research plans, overall user research strategy and methods.
• Manage and conduct generative and evaluative research.
• Conduct independent research on multiple aspects of products and experiences.
• Understand and incorporate complex technical and business requirements into research projects.
• Advocate and provide guidance on how to use customer insights and data to inform decisions.
• Present and communicate user research and recommendations to the larger organisation.
• Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.

Desire to be part of a fast-paced and intellectually curious research team who are working to scale up the UK's largest digital wealth manager. Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development. Ability to bring research insights to life for a range of stakeholders who value different approaches.

Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience. It would be desirable to speak German or Spanish given our international expansion ambitions. Experience working in the German or Spanish investing industry is a plus. Experience in Financial Services, Banking or Investment is preferred, but not required, but you will need to immerse yourself in this world with passion and curiosity.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.