At a Glance
- Tasks: Conduct user research to shape the future of mobile banking at Chase UK.
- Company: Join J.P. Morgan's innovative digital bank, Chase UK.
- Benefits: Be part of a dynamic team with opportunities for growth and impact.
- Other info: Collaborative environment with a focus on continuous learning and innovation.
- Why this job: Make a real difference in redefining banking experiences for millions.
- Qualifications: Experience in UX research and a passion for customer-centric design.
The predicted salary is between 55000 - 65000 £ per year.
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different.
We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
Join us as we build the bank of the future, where your expertise in user experience research will help redefine mobile banking for millions. At Chase UK, you'll have the opportunity to make a real impact in a start-up environment backed by the trust of a global brand. We value proactive communicators and strategic thinkers who thrive in dynamic, fast-paced settings. Be part of a team that champions customer-centric design and continuous learning. Your work will directly influence the future of banking in the UK and beyond.
As a Senior User Experience Researcher in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK and our global market expansion. You will collaborate closely with Product leadership, using your expertise in UX research to inform product development, design direction, and content creation. Your insights will drive strategic decisions and foster a culture of continuous learning and knowledge sharing within the team. You will help us build a customer-centric digital bank that sets new standards in the industry.
Job Responsibilities:
- Conduct user research within specific product areas and collaborate with Design, Content, Product, and Engineering teams
- Prioritise research opportunities in a fast-paced, rapidly changing environment
- Advise on research plans, strategies, and methods
- Manage and conduct generative and evaluative research
- Perform independent research on multiple aspects of products and experiences
- Integrate complex technical and business requirements into research activities
- Advocate for the use of customer insights and data to inform decisions
- Present and communicate user research findings and recommendations to the broader organization
- Contribute to best practices, research methodologies, and frameworks to drive efficiency
- Champion a customer-first approach and foster shared understanding across the organization
- Support a culture of continuous learning and knowledge sharing within the team
Required Qualifications, Capabilities, and Skills:
- Hands-on experience as a user or UX researcher
- Proficiency in a wide range of exploratory and evaluative research methods
- Experience applying user research methods in product and/or service development
- Ability to scale research processes and define best practices
- Strong passion for championing customers
- In-depth understanding of UX, UI, and design principles
- Excellent critical-thinking and problem-solving skills
- Effective communication and interpersonal abilities
- Strong senior stakeholder management skills
- Ability to communicate research insights to diverse audiences
- Thrive in a fast-paced, collaborative, cross-functional environment
- Ability to develop and sustain effective working relationships with peers, managers, and stakeholders
Preferred Qualifications, Capabilities, and Skills:
- Experience in retail banking, fintech, or similar industries
- Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field, or equivalent professional experience
- Additional language skills
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher- Senior Associate- Chase UK in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at J.P. Morgan for a UX Researcher- Senior Associate- Chase UK, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like J.P. Morgan before they go live!
We think you need these skills to ace UX Researcher- Senior Associate- Chase UK in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Researcher- Senior Associate- Chase UK at J.P. Morgan, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work J.P. Morgan does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to J.P. Morgan. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at J.P. Morgan.
How to prepare for a job interview at J.P. Morgan
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with J.P. Morgan, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. J.P. Morgan might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at J.P. Morgan!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what J.P. Morgan is looking for.
