At a Glance
- Tasks: Diagnose and resolve tech issues, support Apple devices, and provide top-notch customer service.
- Company: Join J.P. Morgan, a global leader in financial services with a people-first culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth and learning.
- Other info: Embrace diversity and make a difference in a collaborative, supportive environment.
- Why this job: Be part of a dynamic team creating innovative solutions that impact real-world problems.
- Qualifications: Experience in tech support, especially with macOS and cloud tools like Atlassian.
The predicted salary is between 35000 - 45000 £ per year.
Job Description hackajob is collaborating with J. P. Morgan to connect them with exceptional professionals for this role.
JOB DESCRIPTION
Job
Description: Out of the successful launch of Chase in 2021, we're a new team, with a new mission.
We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential.
Our team is key to our success.
We're people-first.
We value collaboration, curiosity and commitment.
As a Technology Support II (ASSOC) at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers.
You have a curious mindset, thrive in collaborative squads, and are passionate about new technology.
By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.
You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.
While we're looking for professional skills, culture is just as important to us.
We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great.
By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve.
This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
Job responsibilities
- Diagnose and resolve mac OS hardware and software issues as the primary point of contact.
- Assist with the deployment, setup, and troubleshooting of Apple devices using Jamf Pro.
- Maintain an accurate inventory of assets and peripherals.
- Support the day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence).
- Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace.
- Monitor and troubleshoot security tools, including Netskope and Crowdstrike.
- Ensure all end-user devices remain compliant with organizational security policies.
- Assist the Lead in identifying and reporting potential security incidents or vulnerabilities.
- Provide high-quality, "white-glove" customer service and clear communication on ticket status.
- Manage the support queue effectively, prioritizing urgent issues.
- Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence.
- Required qualifications, capabilities and skills
- Proven experience in a Service Desk or Technical Support role.
- Proven experience troubleshooting mac OS in a corporate environment.
- Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID.
- A foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A "can-do" attitude with a strong desire to learn new technologies and automate repetitive tasks.
- Preferred qualifications, capabilities and skills
- Exposure to or interest in learning Power Shell or Bash to assist with automation
ABOUT US
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our
FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support II (London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what J.P. Morgan values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges J.P. Morgan might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at J.P. Morgan!
✨Direct Apply to J.P. Morgan
Let's not forget to apply directly through the J.P. Morgan website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support II (London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at J.P. Morgan.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at J.P. Morgan. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
