At a Glance
- Tasks: Lead content design for innovative financial products and enhance user experiences.
- Company: Join J.P. Morgan, a leader in digital wealth management.
- Benefits: Full-time role with competitive salary and inclusive culture.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on client experiences in the financial sector.
- Qualifications: Extensive UX writing experience and strong collaboration skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior UX Content Writer to join us on a permanent basis via the Robert Walters consultancy. Your first assignment will be at JP Morgan Personal Investing. You should have extensive UX Content Writing experience and preferably with Financial services industry experience or other digital environment.
J.P. Morgan Personal Investing is the UK's largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. J.P. Morgan Personal Investing now manages over £8.5bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers.
We have three writing teams: Marketing, Insights and Content Design. Content Design are responsible for our client experience across our web and mobile app, support articles and service emails, from the moment a client starts onboarding. Content Design is at the heart of this venture, helping ensure the client experience we create meets the expectations of our users, delivers on our commercial goals and meets our compliance and controls standards. Our team are known for their straightforward, effective, concise writing and for being excellent collaborators and communicators.
Responsibilities
- Leading the Content Design phases of multiple initiatives, from new product and service design to uplifts of our existing client experience.
- Collaborating productively with designers, product managers and researchers to solve problems.
- Connect customer journey needs with business goals, design direction and brand guidelines to create effective, intuitive content across our end-to-end client experience.
- Working closely with our Controls, Compliance and Legal team to get the appropriate approvals in place for all of your content initiatives.
- Develop messaging with attention to accessibility and meaning for different audiences.
- Helping to improve our processes (e.g. helping to maintain and improve our style guide, our JIRA and confluence systems, our usage of AI and LLM tools, or our ways of working with key teams).
- Champion the importance of effective content design with your stakeholders.
- Take responsibility for the comprehension of the content you write. You'll work with our external research partner to test that target users understand your writing and the user experiences you work on.
Qualifications
- You are passionate about communicating clearly and making the complex simple.
- You are skilled and highly experienced in developing new products and services as well as improving existing features and experiences.
- You're a strong collaborator who can work across Design, Product, Engineering and Brand ensuring a consistent voice.
- You can balance systematic, logical thinking with engaging storytelling.
- Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new products and services.
- You are customer-centric and commercially minded.
- You have demonstrable experience improving a content team's ways of working.
- Extensive experience writing and editing digital (UX) content.
- Excellent communication skills, with native fluency in written and verbal English.
- Experience in Figma and the Atlassian suite of software (Jira & Confluence) is desirable.
- Experience in Financial Services, Banking or Investment is preferred, but not required. You will need to immerse yourself in this world with passion and curiosity.
If this sounds like an interesting opportunity to you, let’s chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you. We welcome applications from all candidates and are committed to providing equal opportunities.
Senior UX Writer in London employer: J.P. MORGAN
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Writer in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at J.P. MORGAN for a Senior UX Writer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
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We think you need these skills to ace Senior UX Writer in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior UX Writer at J.P. MORGAN, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work J.P. MORGAN does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to J.P. MORGAN. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at J.P. MORGAN.
How to prepare for a job interview at J.P. MORGAN
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with J.P. MORGAN, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. J.P. MORGAN might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at J.P. MORGAN!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what J.P. MORGAN is looking for.
