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- Tasks: Design and implement innovative business processes for a digital retail bank.
- Company: Join a forward-thinking bank redefining the future of finance.
- Benefits: Competitive salary, career growth, and a chance to innovate in banking.
- Why this job: Make a real impact on customer journeys in the digital banking space.
- Qualifications: Experience in process engineering and strong project management skills.
- Other info: Collaborative environment with diverse teams and exciting challenges.
The predicted salary is between 36000 - 60000 £ per year.
As a Process Engineering Senior Associate in the International Consumer Bank, you will be a seasoned Business Process Analyst. You will design new business processes that shape customer journeys for our digital retail bank. Your expertise in retail banking domains—products, customer service, cards, fraud, and Fincrime—will help us deliver outstanding experiences. You will collaborate with diverse teams and play a key role in building the bank of the future.
Job Responsibilities
- Design end-to-end business processes and implement recommendations using industry-standard tools such as BPMN 2.0 and DMADV.
- Partner with internal groups and stakeholders to develop, implement, and track process improvements.
- Support operations teams by driving productivity and process enhancements.
- Coordinate project activities across operations, technology, compliance, and legal teams.
- Monitor project status, mitigate risks, escalate issues, and manage stakeholder expectations.
Required Qualifications, Capabilities, and Skills
- Experience in business process engineering within operations, project/change management, or financial services.
- Proficiency in designing, mapping, and implementing business processes using industry-standard practices and tools.
- Strategic and tactical project/change management experience, including systems implementation and process improvement.
- Consulting experience in business analysis, data gathering, and implementing complex solutions in financial services.
- Process design expertise using BPMN 2.0 standards.
- Strong understanding of project management and quality methodologies.
- Problem-solving skills and high attention to detail.
- Ability to design and map detailed business workflows.
- Excellent time management and planning skills.
- Flexible, adaptable, and a proactive change agent.
- Excellent written and verbal communication skills.
- Strong influencing skills with stakeholders at all levels.
- Ability to build partnerships across teams to deliver results.
- Advanced skills in MS Excel, PowerPoint, Jira, BPMN 2.0 Signavio or Blue Works, and Confluence.
Preferred Qualifications, Capabilities, and Skills
- Experience in digital banking or fintech environments.
- Familiarity with international consumer banking operations.
- Knowledge of regulatory requirements in financial services.
- Experience with process automation tools.
- Ability to work in fast-paced, agile teams.
- Exposure to customer journey mapping.
- Experience leading cross-functional projects.
You'll be part of a team that's redefining banking for the digital age, with the chance to innovate and grow your career. We value diverse perspectives and empower you to make a real difference for our customers and our business.
Senior Associate - Process Engineering in London employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - Process Engineering in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in retail banking. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or scenario-based questions that showcase your process engineering expertise. Use examples from your past experiences to illustrate your points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to the future of banking.
We think you need these skills to ace Senior Associate - Process Engineering in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Associate - Process Engineering role. Highlight your expertise in business process engineering and any relevant tools you've used, like BPMN 2.0.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital banking and how your background aligns with our mission at StudySmarter. Be sure to mention specific projects or achievements that showcase your problem-solving skills.
Showcase Your Communication Skills: Since this role involves collaborating with diverse teams, make sure your written application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at J.P. Morgan
✨Know Your Processes
Make sure you brush up on your knowledge of business process engineering, especially in the context of retail banking. Be ready to discuss how you've designed and implemented processes using BPMN 2.0 or DMADV. This will show that you understand the tools and methodologies that are crucial for the role.
✨Showcase Your Collaboration Skills
Since this role involves working with diverse teams, prepare examples of how you've successfully partnered with stakeholders in previous projects. Highlight your ability to communicate effectively and influence others, as these skills are key to driving process improvements.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific challenges you've faced in process design or project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and attention to detail when tackling complex issues.
✨Familiarise Yourself with Digital Banking Trends
Stay updated on the latest trends in digital banking and fintech. Being knowledgeable about customer journey mapping and process automation tools will not only impress your interviewers but also demonstrate your commitment to innovation in the banking sector.
