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For Companies At a Glance
- Tasks: Build and grow relationships with key card networks to drive innovative payment solutions.
- Company: Join a leading financial institution focused on revolutionising payment networks.
- Benefits: Competitive salary, health coverage, tuition reimbursement, and mental health support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on payment strategies in a collaborative and entrepreneurial environment.
- Qualifications: Experience in payments or financial services with strong communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You'll be at the heart of a team that values innovation, agility, and cross‑functional collaboration, making a meaningful impact on Chase’s payment strategy and customer experience.
Job Responsibilities
- Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase’s product and business objectives.
- Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase.
- Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal.
- Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network‑related initiatives.
- Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase.
- Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase’s interests.
- Represent Chase at industry forums and partner events, strengthening Chase’s reputation as a leader and innovator in payments.
Required Qualifications and Skills
- Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role.
- Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management).
- Manage cross‑functional initiatives with high business impact.
- Communicate effectively with strong written and verbal skills.
- Resolve issues and escalations to closure with structured root cause analysis and follow‑ups.
- Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations.
Preferred Qualifications and Skills
- Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution.
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Relationship Manager (Card & Payments) - Senior Associate in London employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Card & Payments) - Senior Associate in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more people you know, the better your chances of landing that Relationship Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with card networks and payment systems. Share specific examples of how you've driven initiatives or resolved issues in past roles to demonstrate your value.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by brushing up on current trends in the payments landscape. Understand regulatory changes and how they impact card networks. This knowledge will not only impress interviewers but also help you articulate how you can contribute to Chase’s payment strategy.
We think you need these skills to ace Relationship Manager (Card & Payments) - Senior Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in payments and card networks, and show how your skills align with our goals at StudySmarter.
Showcase Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. We want to see your ability to convey complex ideas simply, so don’t hold back on demonstrating your written skills!
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved relationship management or working with financial services. We’re looking for candidates who can hit the ground running, so make your relevant experience stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re keen to be part of the StudySmarter team!
How to prepare for a job interview at J.P. Morgan
✨Know Your Payment Networks
Make sure you brush up on your knowledge of card networks and payment systems. Understand the key operational processes like authorisation, clearing, and chargebacks. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and managed relationships. Highlight how you resolved issues and drove initiatives. This is crucial for a role that revolves around collaboration and partnership.
✨Understand Regulatory Changes
Familiarise yourself with the UK/EU payments environment, including FCA and PSR regulations. Be ready to discuss how these changes impact card payment networks and what strategies you would implement to address them.
✨Communicate Clearly and Confidently
Practice your communication skills, both written and verbal. You’ll need to convey complex information clearly, so consider doing mock interviews or presenting your ideas to friends. Confidence in your communication can set you apart from other candidates.