Program Management Office Lead - Cloud Strategic Delivery - Executive Director in London

As Program Management Office Lead in the Cloud Strategic Delivery team, you will lead governance and reporting across complex, multi-functional cloud technology programs that support JPMC's multi-cloud strategy. You will liaise with senior stakeholders across the organization. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Establish and maintain program governance - define and enforce standards, processes and policies to ensure that programs are executed consistently and in alignment with organizational strategy and that meet company and regulatory standards and requirements.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
• Portfolio oversight and strategic alignment - monitor the program portfolio to prioritise initiatives, enable dependency management and ensure that programs deliver maximum value toward strategic business objectives.
• Resource management and allocation - coordination and optimization of the use of shared resources across multiple programs to prevent conflicts and ensure adequate staffing.
• Standardisation of methodologies and tools - develop and provide standardised project management methodologies, templates, tools and best practices for use across all programs and projects.
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
• Risk and issue management aggregation - provide a consolidated view of high-level risks and issues across all programs and projects, facilitating effective escalation and mitigation strategies at the portfolio level.
• Quality assurance and control - conduct reviews to ensure adherence to established standards and quality requirements throughout the program lifecycle.
• Knowledge management and capabilities development - capture lessons learned, facilitate best practice sharing and provide training and mentoring to improve the organisation's overall program and portfolio management maturity.
• Implement and maintain fit-for-purpose PMO tooling to enable the CSD portfolio of programs to operate efficiently and consistently.
• Manage, coach and develop the team of PMO Analysts, providing a robust support system, setting ambitious goals and ensuring they have the resources they need to excel.

Required qualifications, capabilities, and skills

• Formal training or certification on technical program management concepts and advanced applied experience.
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives.
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments.
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives.
• Adhere to TPO company standards for Cloud Service Providers.
• Build consistent and optimised processes across the Delivery Management Team who manage the assigned engagements.
• Escalate Supplier risks and issues as soon as possible to the appropriate channels.
• Manage and monitor Supplier risks, controls, performance, customer inquiries and complaints, compliance with Contract terms and other areas of concern.
• Ongoing monitoring of an Engagement may also include periodic onsite visits and regular meetings with the supplier.
• Monitor Supplier risks and issues, including the need for recording of Risk Acceptances, within the firm’s Operational Risk tool in accordance with the firm’s CORE Procedures.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.