At a Glance
- Tasks: Lead innovative design strategies to enhance employee experiences for over 300,000 staff.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to inclusivity and accessibility.
- Why this job: Shape the future of work and make a real impact on employee experiences.
- Qualifications: 5+ years in user experience design with a strong portfolio showcasing impactful work.
The predicted salary is between 60000 - 75000 £ per year.
Shape the future of employee experience by leading the strategic design and research initiatives that blend business needs and user insights, empowering our 300,000+ employees to do their best work.
As an Experience Design Vice President in Employee Experience, you will play a pivotal role in shaping the user experience across our products and services across key Client/Employee Collaboration and Communication journeys. You leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You work closely with the business and users, following best practice user-centered design to deliver innovative and creative solutions to complex problems. You collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Your passion and curiosity for AI and emerging technology allows you to apply them successfully in your workflows.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
- Design through wireframes, visuals, prototypes, and product features at different levels of fidelity, including diagram service flows and interactions for key touchpoints.
- Drive and participate in upfront user research to better understand user needs and behaviours, and usability testing to see how your solutions work for users, with the support from our Experience Research team.
- Deliver work that is not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
- Collaborate and partner closely with Product, Engineering and Business Stakeholders to shape solutions early - not just execute against defined requirements.
- Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns.
- Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns.
- Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership.
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels, including 3rd party products.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, to drive customer-centric decision-making.
- Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts).
- Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design.
- Demonstrated ability to design end-to-end user journeys (not just individual screens).
- Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches.
- Proven ability to distill and elevate complex challenges to stakeholders, leaders, and peers alike.
Preferred qualifications, capabilities, and skills
- Fluency / curiosity when it comes to working in AI-enabled design.
- Experience of designing both in-house products as well as embedding 3rd party products.
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Design Vice President (London)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at J.P. Morgan for a Experience Design Vice President (London), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like J.P. Morgan before they go live!
We think you need these skills to ace Experience Design Vice President (London)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Experience Design Vice President (London) at J.P. Morgan, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work J.P. Morgan does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to J.P. Morgan. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at J.P. Morgan.
How to prepare for a job interview at J.P. Morgan
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with J.P. Morgan, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. J.P. Morgan might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at J.P. Morgan!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what J.P. Morgan is looking for.
