At a Glance
- Tasks: Shape the future of personal investing by driving operational excellence and managing risks.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a real impact.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Be part of a team redefining wealth management for the next generation.
- Qualifications: Strong experience in operational risk management and excellent communication skills required.
Are you ready to shape the future of personal investing? At J.P. Morgan Personal Investing, you'll join a team that values innovation, collaboration, and your unique perspective. Here, you'll have the opportunity to grow your career, develop your skills, and make a real impact for our clients and the wider community. We offer a supportive environment where your ideas are valued, and your contributions drive our success. Join us and be part of a team that's redefining wealth management for the next generation.
In this role, you will help shape and strengthen our control environment - driving operational excellence, supporting responsible growth and innovation, and helping ensure we meet our regulatory and internal policy obligations. You'll partner closely across Operations, Business, Risk, Compliance, Audit, Legal, and Technology to foster a proactive risk culture and deliver trusted outcomes for our clients.
What you'll do
- Design and implement robust control frameworks aligned to regulatory expectations and internal policies.
- Partner with stakeholders to identify, assess, and mitigate risks across new and existing products.
- Perform deep-dive risk assessments for Operations processes and change initiatives.
- Monitor control performance, evaluate effectiveness, and recommend enhancements and sustainable solutions.
- Collaborate with Testing, Compliance, Audit, and Risk teams to support an effective control environment.
- Manage the end-to-end lifecycle of regulatory, audit, compliance, and operational risk issues - from identification through remediation and closure.
- Identify control gaps, root causes, and practical actions to strengthen the risk and control environment.
- Build and maintain strong relationships with senior leaders and cross-functional partners.
- Prepare executive-level reporting, dashboards, and presentations to communicate themes, trends, and outcomes.
- Provide training and guidance on control processes and risk management practices.
- Contribute to the Compliance and Operational Risk Evaluation (CORE) program across key pillars.
- Support operational risk practices and control programs, including committee reporting and risk mitigation activities.
- Review and analyze key metrics to assess the health of the operational risk and control environment.
Required qualifications, capabilities, and skills
- Strong experience in operational risk management, controls, compliance, audit, and/or wealth management.
- Demonstrated ability to identify risks and implement effective controls for both BAU activity and new product initiatives.
- Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
- Experience partnering with business stakeholders to remediate operational risk issues and deliver measurable outcomes.
- Strong understanding of wealth management products and services, relevant regulations, and associated risks.
- Knowledge of trade lifecycle processes and ability to articulate control requirements (e.g., trade execution, capture, settlement).
- Strong knowledge of FCA requirements and regulatory expectations, including Suitability & Appropriateness, CASS, and Consumer Duty.
- Ability to translate process risks into risk and control heatmaps and communicate themes clearly to senior audiences.
- Proven time management and prioritization skills; able to navigate multiple deliverables in parallel.
- High attention to detail, accuracy, and integrity.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).
Preferred qualifications, capabilities, and skills
- Understanding of control testing methodologies and experience operating within mature risk and control programs.
- Experience partnering with Internal Audit, Compliance, Operational Risk, and Regulatory stakeholders.
- Familiarity with governance, risk, and control (GRC) systems, tools, and processes.
- Experience leading teams and/or coaching colleagues.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Control Manager - Vice President - Personal Investing Operations in London employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
