At a Glance
- Tasks: Conduct user research to shape the future of mobile banking and enhance customer experiences.
- Company: Join Chase UK, a digital bank revolutionising mobile banking with a start-up mentality.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to innovation and continuous learning.
- Why this job: Make a real impact in a fast-paced environment backed by a global brand.
- Qualifications: Experience in UX research and a passion for customer-centric design.
The predicted salary is between 40000 - 50000 £ per year.
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love.
We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Join us as we build the bank of the future, where your expertise in user experience research will help redefine mobile banking for millions. At Chase UK, you'll have the opportunity to make a real impact in a start-up environment backed by the trust of a global brand. Be part of a team that champions customer-centric design and continuous learning. Your work will directly influence the future of banking in the UK and beyond.
As a Senior User Experience Researcher in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK and our global market expansion. You will collaborate closely with Product leadership, using your expertise in UX research to inform product development, design direction, and content creation. Your insights will drive strategic decisions and foster a culture of continuous learning and knowledge sharing within the team. You will help us build a customer-centric digital bank that sets new standards in the industry.
- Conduct user research within specific product areas and collaborate with Design, Content, Product, and Engineering teams
- Prioritise research opportunities in a fast-paced, rapidly changing environment
- Advise on research plans, strategies, and methods
- Manage and conduct generative and evaluative research
- Perform independent research on multiple aspects of products and experiences
- Integrate complex technical and business requirements into research activities
- Advocate for the use of customer insights and data to inform decisions
- Present and communicate user research findings and recommendations to the broader organization
- Contribute to best practices, research methodologies, and frameworks to drive efficiency
- Support a culture of continuous learning and knowledge sharing within the team
Hands-on experience as a user or UX researcher. Proficiency in a wide range of exploratory and evaluative research methods. Experience applying user research methods in product and/or service development. Ability to scale research processes and define best practices. In-depth understanding of UX, UI, and design principles. Ability to communicate research insights to diverse audiences. Experience in retail banking, fintech, or similar industries. Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field, or equivalent professional experience. Additional language skills.
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Associate User Researcher in London employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate User Researcher in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like J.P. Morgan. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Associate User Researcher in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to J.P. Morgan.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on J.P. Morgan's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with J.P. Morgan.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at J.P. Morgan will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former J.P. Morgan employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
