At a Glance
- Tasks: Lead training and coaching initiatives for client and sales teams in the EMEA region.
- Company: Join a leading asset management firm focused on client success and innovation.
- Benefits: Competitive salary, professional development, and opportunities for regional travel.
- Other info: Dynamic role with a focus on collaboration and bespoke training solutions.
- Why this job: Make a real impact by enhancing client experiences and driving business growth.
- Qualifications: 10 years of industry experience with strong leadership and client-facing skills.
The predicted salary is between 72000 - 108000 £ per year.
The Asset Management Client Skills Training Team (CST) is dedicated to designing, developing, and delivering consistent skills and knowledge-based training programmes for internal stakeholders and external clients. The CST team works closely with the Asset Management Operating Committee to ensure these teams have the skills necessary to improve our client outcomes and experiences. This role is ideal for someone looking to develop a connection to the entire Asset Management business.
As the Head of Client & Sales Effectiveness, EMEA, you will play a key role in leading the EMEA region by partnering with regional and global leaders to determine strategic priorities that are aligned with training programmes, individual coaching, and client-facing programmes such as Consultative Selling, Negotiation Skills, and Presentation Skills, along with adoption of our innovative technology platform for both investors and distribution teams. This role will require the skills to manage a team who will train and coach our Client and Investor teams. A focus area of the role will be to deliver external training to our strategic partnerships and large asset owners, to support the upskilling of our clients as part of the holistic JPMorgan Asset Management Client Experience. This role will require relationship and influencing skills and the ability to collaborate with external clients to develop bespoke training. This role will be key to the business growth of asset management.
Job Responsibilities
- Engage with leadership, business stakeholders, and subject matter experts to determine training and coaching priorities and further shape exercises and workshops, in close coordination with design and participant experience partners.
- Help support the team in the activation & adoption of strategy for client-facing & investor teams as we leverage our proprietary tech tools.
- Act as a facilitator and coach to execute training programmes, building relationships with stakeholders across our business and partners on our team.
- Champion a culture of innovation and a client-centric mindset.
- Facilitate the delivery of content that not only reinforces foundational programmes but also seamlessly transitions to more advanced material, empowering client and investment teams to drive positive outcomes.
- Partner with large asset owner clients to develop the training programmes, which will include the design, development, and delivery of training material for clients in on-site regional locations.
- Partner with team members to design new content and refresh existing content.
- Regional travel will be required ~20% of the time.
Required qualifications, capabilities and skills
- 10 years industry experience inclusive of people management experience.
- Extensive client-facing experience in asset management, with a proven ability to build credibility and influence both internal sales teams and external clients or investors.
- Demonstrated success in training, coaching, and developing professionals within the asset management industry, using strong interpersonal and consultative skills to drive sales effectiveness and client engagement.
- Bachelor’s degree in a relevant field (such as Finance, Business, or Economics).
- Solution-oriented approach with outstanding communication, presentation, and facilitation skills, able to deliver compelling messages to clients, investors, and sales teams.
- Strategic and creative thinker with experience designing and implementing initiatives that support asset gathering, client retention, and business growth.
- Proven ability to establish and maintain strong relationships with business leaders, sales professionals, and key stakeholders across the asset management landscape.
- Leadership presence and credibility to interact confidently with senior executives, institutional clients, and investors, influencing outcomes and supporting business objectives.
- Have a commercial mindset with the focus on the opportunity for business growth within the region.
- Excellent verbal and written communication skills; ability to manage competing priorities in a flexible manner.
Asset Management, Head of Client & Sales Effectiveness, EMEA in London employer: J.P. Morgan
At JPMorgan Asset Management, we pride ourselves on being an exceptional employer that fosters a culture of innovation and client-centricity. As the Head of Client & Sales Effectiveness for the EMEA region, you will have the opportunity to lead a dynamic team, engage with senior leaders, and develop bespoke training programs that enhance client experiences. Our commitment to employee growth is evident through our comprehensive training initiatives and collaborative work environment, making this role not only impactful but also rewarding for those looking to advance their careers in asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Management, Head of Client & Sales Effectiveness, EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills in action! If you have the chance, create a portfolio or case studies showcasing your training and coaching successes. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and challenges. Tailor your responses to show how your experience aligns with their needs, especially in client engagement and sales effectiveness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Asset Management, Head of Client & Sales Effectiveness, EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Client & Sales Effectiveness role. Highlight your relevant experience in asset management and training, and show how your skills align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your impact in previous roles, especially in training and client engagement. This will help us understand how you can contribute to our mission at StudySmarter.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with clients and stakeholders, so don’t be afraid to show your unique approach and style. Authenticity goes a long way in making a memorable impression!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at J.P. Morgan
✨Know Your Stuff
Make sure you’re well-versed in the asset management industry, especially around client engagement and training. Brush up on key concepts like Consultative Selling and Negotiation Skills, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you’ve successfully led a team or influenced stakeholders, and how that can translate to the role at hand.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as developing bespoke training for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Build Connections
This role is all about relationships, so be ready to talk about how you’ve built credibility with clients and internal teams in the past. Highlight your interpersonal skills and any successful collaborations that have led to positive outcomes.
