At a Glance
- Tasks: Lead user experience research to shape the future of digital banking.
- Company: Join J.P. Morgan's innovative Chase UK team transforming mobile banking.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to continuous learning and innovation.
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: Expertise in UX research with strong communication and collaboration skills.
The predicted salary is between 80000 - 100000 £ per year.
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
As a Lead User Experience Researcher (Vice President) in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK. You will collaborate closely with Product leadership, using your expertise in UX research to inform design direction and content development. Your work will directly impact strategic decisions and help us build a customer-centric digital bank. You'll foster a culture of continuous learning and knowledge sharing within the team.
Job Responsibilities:
- Design and execute end-to-end research studies to identify customer needs, preferences, and behaviours.
- Apply a broad range of research methods, including diary studies, co-creation workshops, discovery interviews, and usability research.
- Analyze and interpret data using qualitative and quantitative methods, translating insights into actionable recommendations.
- Facilitate moderated and unmoderated qualitative studies with users to refine products and features.
- Participate in and contribute to the Research community, fostering continuous learning and knowledge sharing.
- Monitor industry trends and advancements in user experience research methodologies.
- Incorporate innovative techniques to maintain a competitive edge in the market.
Required Qualifications, Capabilities, and Skills:
- Expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative methods.
- Ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis.
- Knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
- Experience collaborating with cross-functional teams to inform customer-centric decision-making and product prioritisation.
- Ability to design high-quality research studies with an iterative mindset and adapt study parameters as needed.
- Strong stakeholder management skills.
- Strong presentation and communication skills.
Preferred Qualifications, Capabilities, and Skills:
- Research experience in finance and banking.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
User Experience Researcher- Vice President- Chase UK in Leeds employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Researcher- Vice President- Chase UK in Leeds
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at J.P. Morgan for a User Experience Researcher- Vice President- Chase UK, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like J.P. Morgan before they go live!
We think you need these skills to ace User Experience Researcher- Vice President- Chase UK in Leeds
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Experience Researcher- Vice President- Chase UK at J.P. Morgan, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work J.P. Morgan does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to J.P. Morgan. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at J.P. Morgan.
How to prepare for a job interview at J.P. Morgan
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with J.P. Morgan, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. J.P. Morgan might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at J.P. Morgan!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what J.P. Morgan is looking for.
