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For Companies At a Glance
- Tasks: Create user-focused content and collaborate with designers and engineers on innovative products.
- Company: Join Chase UK, a dynamic team dedicated to customer-centric solutions.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and skill development.
- Why this job: Shape impactful content experiences and contribute to exciting projects in a diverse team.
- Qualifications: Experience in UX writing and a strong portfolio showcasing your content design skills.
- Other info: Work in a fast-paced, agile environment with a focus on collaboration and user advocacy.
The predicted salary is between 36000 - 60000 £ per year.
Join our dynamic team at Chase UK, where we focus on creating customer-centric products that address real-world challenges. We foster an environment that encourages skill development and personal growth, valuing collaboration and curiosity. As a UX Writer within our diverse and innovative organization, you will play a crucial role in shaping content experiences.
You will work collaboratively in a multi-disciplinary team with designers, engineers, and product managers to create clear, user-focused content for new products and services. You will have a clear understanding of the business drivers behind product goals and translate them into compelling content strategies. Using customer insights and data, you will inform content decisions and establish voice and tone guidelines. You will create and deliver high-quality content, including microcopy, error messages, onboarding flows, tooltips, and UX content. You will develop content guidelines and participate in usability research to test and refine content. Collaborating with design team members and other stakeholders, you will identify content opportunities that create value for our customers. You will proactively contribute to content design systems and style guides, ensuring consistency across all customer touch-points. Working with engineering and product development teams, you will implement final content solutions. Additionally, you will estimate and plan your own work and assist with content prioritisation across multiple product initiatives, presenting content strategies and communicating rationale to team members and stakeholders.
Responsibilities- Work collaboratively in a multi-disciplinary team with designers, engineers and product to create clear, user-focused content for new products and services.
- Have a clear understanding of the business drivers behind the product goals and translate them into compelling content strategies.
- Use customer insights and data to inform content decisions and voice and tone guidelines.
- Create and deliver high-quality content – including microcopy, error messages, onboarding flows, tooltips, and UX content.
- Develop content guidelines and participate in usability research to test and refine content.
- Collaborate with design team members and other stakeholders to identify content opportunities that create value for our customers.
- Proactively contribute to content design systems and style guides, ensuring consistency across all customer touch-points.
- Collaborate with engineering and product development teams to implement final content solutions.
- Estimate and plan your own work and help with content prioritisation across multiple product initiatives.
- Present content strategies and communicate rationale to team members and stakeholders.
- Experience with UX writing and content design across multiple devices and platforms in mobile and web customer-focused applications.
- Strong portfolio demonstrating content design processes, such as content audits, information architecture, content strategy and content testing.
- Ability to synthesise complex financial concepts into clear, accessible language for diverse user needs.
- Effective communication of content solutions and strategy across roles and levels.
- Awareness and practical understanding of accessibility standards, and their application to content experiences.
- Experienced in applying compliance requirements to content, and working with legal teams in regulated industries.
- Background in scaling content processes, and adapting to rapid growth or organisational change.
- Proficiency with modern design and content collaboration tools (we use Figma).
- Bachelor's degree in English, Journalism, Communications, UX Design, or related field, or equivalent professional experience.
- Exceptional written and verbal communication skills with attention to detail.
- Ability to work collaboratively, shape inclusive and growth-oriented culture and adapt to evolving stages of the business.
- Ability for independent decision-making as well as taking direction and work as a part of a team.
- Ability to work in a dynamic, agile environment.
- Curious, versatile and solution-oriented mindset with empathy for user needs.
- Strong advocacy skills for user-centered content and accessibility principles.
Lead UX Writer employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX Writer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX writing work. Make sure it’s easy to navigate and showcases your process, not just the final product. This will help potential employers see your thought process and creativity.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to UX writing. Think about how you would approach content challenges and be ready to discuss your strategies and decisions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Lead UX Writer
Some tips for your application 🫡
Showcase Your UX Writing Skills: Make sure your portfolio highlights your best work in UX writing. Include examples that demonstrate your ability to create clear, user-focused content across different platforms. We want to see how you’ve tackled real-world challenges with your writing!
Tailor Your Application: When applying, customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for at Chase UK.
Be Clear and Concise: As a UX Writer, clarity is key! Ensure your application materials are well-structured and easy to read. Use straightforward language to convey your ideas, just like you would in your content work. We appreciate brevity and impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Chase UK!
How to prepare for a job interview at J.P. Morgan
✨Know Your Audience
Before the interview, take some time to research Chase UK and their approach to UX writing. Understand their products and customer base so you can tailor your responses to show how your skills align with their goals.
✨Showcase Your Portfolio
Bring along a strong portfolio that highlights your experience in UX writing and content design. Be ready to discuss specific projects, the challenges you faced, and how you used customer insights to inform your content decisions.
✨Prepare for Collaboration Questions
Since the role involves working closely with designers, engineers, and product managers, be prepared to discuss your collaborative experiences. Think of examples where you successfully contributed to a team project and how you communicated your content strategies.
✨Demonstrate Your Understanding of Accessibility
Chase UK values accessibility in content. Brush up on accessibility standards and be ready to discuss how you've applied these principles in your previous work. This will show that you’re not just a great writer, but also a thoughtful one who considers all users.
