At a Glance
- Tasks: Enhance digital banking reliability and automate processes for a seamless customer experience.
- Company: Join J.P. Morgan, a global leader in financial services, transforming banking in the UK.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on the future of banking with cutting-edge technology.
- Qualifications: Experience in software engineering and a passion for reliability and automation.
The predicted salary is between 80000 - 100000 £ per year.
At JPMorgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.
As a Site Reliability Engineer at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the reliability, resilience, observability, and operability of customer-facing digital banking services. We build automation, define measurable reliability practices, reduce operational friction, and partner with engineering teams to ensure services are designed, delivered, and operated with reliability in mind.
Job responsibilities:
- Drive continuous improvement of reliability, monitoring, and alerting for mission-critical microservices.
- Reduce operational toil through automation by building reliable infrastructure and tooling that expedites feature development.
- Develop meaningful service metrics, user journeys, service-level indicators, service-level objectives, error budgets, dashboards, and actionable alerts.
- Engage with development teams throughout the software lifecycle to design for reliability and scale.
- Design and implement self-healing and resiliency patterns, including graceful degradation, rate limiting, circuit breakers, and failover strategies.
- Partner across engineering, product, and platform teams to promote reliability standards and adoption.
- Execute performance testing and capacity planning to proactively identify and remove bottlenecks.
- Participate in feature planning to ensure metrics, alerting, logging, automation, resiliency, capacity, and performance needs are built in from the start.
- Use approved AI tools to accelerate root-cause analysis, log and trace investigation, runbook drafting, post-incident analysis, test scaffolding, and documentation.
- Continuously develop AI skills relevant to the role, including effective prompting, output validation, automation workflows, and safe usage patterns.
Required qualifications, capabilities and skills:
- Formal training or certification on software engineering concepts and advanced applied experience.
- Proven experience as a software engineer, including proficiency in at least one programming language such as Python, Go, or Java.
- Demonstrated experience designing, coding, testing, and delivering software in at least one technology stack.
- Strong debugging and troubleshooting skills across distributed systems.
- Demonstrated experience as a Site Reliability Engineer or Site Reliability Engineer supporting production services.
- Working knowledge of microservice infrastructure components, including service discovery, ingress, networking, and load balancing.
- Experience with Kubernetes.
- Experience with cloud computing services.
- Familiarity with common observability and reliability toolchains such as Grafana, Prometheus, Elasticsearch, Kibana, or Jaeger.
- Ability to use AI-assisted engineering tools responsibly, including validating outputs, understanding failure modes, and applying secure handling of sensitive information.
Preferred qualifications, capabilities and skills:
- Experience with AWS.
- Experience building internal tooling for reliability, including command-line tools, automation pipelines, operators, or controllers.
- Experience improving developer experience through golden paths, paved roads, templates, or reusable engineering patterns.
- Experience applying AI to operational workflows such as alert enrichment, summarisation, runbook generation, or anomaly triage using approved tools and patterns.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
StudySmarter Expert Advice🤫
We think this is how you could land Lead SRE - Chase UK
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like J.P. Morgan. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lead SRE - Chase UK
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to J.P. Morgan.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on J.P. Morgan's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at J.P. Morgan
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with J.P. Morgan.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at J.P. Morgan will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former J.P. Morgan employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
