IPB Digital & Data Transformation - Project Manager - Vice President

About the Employer

J.P. Morgan is a global leader in asset and wealth management services. The Asset & Wealth Management line of business serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Global Private Bank businesses. With client assets of $7.1 trillion and assets under management of $4.8 trillion, we are one of the largest asset and wealth managers in the world. Throughout its long and distinguished history, Asset & Wealth Management has been steadfastly committed to putting its clients’ interests first. This fiduciary responsibility defines our relationship with clients and informs every decision we make on their behalf.

The International Private Bank (IPB) DDT team is focused on transforming and simplifying the way our advisors, client service group and clients do business in the IPB. The team seeks to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It’s an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally.

The Digital and Data Transformation team within the Private Bank seeks a self-motivated and experienced Product Manager to support our Digital Client Platform/Operational processes. In this role you must demonstrate clear strategic vision and a strong commitment to platform transformation and modernization. You will be responsible for coming up with effective solutions to problems that are valuable, viable, usable and feasible. You must be able to collaborate and communicate effectively with senior management, control partners, Client Service Teams, fellow product/project managers, Designers and Technologists to ultimately shape our digital product strategy and ensure we are constantly improving and enriching the client experience.

As a Product Manager, you will define the vision, the product goals, objectives, and requirements, and prioritize delivery of digital capabilities in order to maximize business value and operational impact. This role requires an AI-first mindset, building a platform for the future that anticipates client needs and scales across diverse user groups. You will partner closely with Design and Engineering as part of a product triad, and collaborate daily with Legal, Risk, Compliance, and partner product teams to drive enhancements through the entire product management lifecycle and deliver innovative digital solutions to Clients.

Key Responsibilities

• Develop and lead key digital initiatives, seeking to reimagine the client experience, deepening client engagement with our digital platform and driving operational efficiency.
• Define strategy, operating model, and roadmap to achieve vision and business goals.
• Own and drive the product roadmap to meet business objectives and provide a leading Client experience.
• Partner with developers and UX designers to deliver intuitive and differentiated user experiences.
• Prioritize and define each feature to meet Client and business goals, while also meeting control requirements.
• Lead the product development lifecycle, ensuring sprint inputs and outputs are as envisioned, and providing direction and smart trade-off decisions for the team.
• Collaborate with other product and requirement owners and designers to deliver end-to-end product and experience.
• Partner with Technology to triage issues end to end until full resolution is achieved.
• Communicate issue resolution to appropriate parties and escalate issues as necessary to ensure proper response.
• Establish approach to pilot and rollout new capabilities, including objective and scope, communication, training and support, and feedback and metrics.
• Embrace a fail-fast mentality grounded in smart, calculated bets that deliver incremental value toward a long-term vision.
• Work with a global team strategizing and implementing solutions across EMEA, Asia and LATAM.
• Participate and act as an internal advocate of data insights and analytics to guide the business’ strategic priorities and decision making.
• Partner closely with global stakeholders to execute the roadmap and drive product initiatives, while meeting critical deadlines and budget constraints.
• Integrate customer feedback, data analytics, product metrics, user experience research, market analysis, and company goals to drive prioritization of product initiatives.
• Demonstrate strong stakeholder management skills, setting and continuously managing expectations through effective written and oral communication.
• Drive planning, execution and Go To Market strategies for new releases.
• Build and present end-to-end executive product updates inclusive of production metrics, new feature delivery planning and financial forecasting.
• Champion shared components and reusable capabilities that drive scale and efficiency across the broader ecosystem, solving for the many without compromising impact.

Qualifications & Skills Needed To Succeed

• 7+ years of relevant product owner experience required, with proven track record of delivery.
• Experience in Financial Services, Wealth Management experience preferred.
• Extensive experience in managing complex projects with multiple deliverables through the entire project lifecycle from design to implementation.
• Proven ability to partner across functions and influence without authority, building consensus across diverse viewpoints in a complex, matrixed organization.
• Strong leadership capabilities for product and delivery teams; demonstrates exemplary ownership and high professional standards.
• Structured thinker, effective communicator with excellent written communication skills.
• Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Highly self-motivated with the ability to make decisions with incomplete information and remain calm under intense pressure.
• Experience working with Agile product teams and tools/processes and strong understanding of SDLC approaches and design techniques—focused on outcomes over process and comfortable with ambiguity.
• AI First Mindset, in doing your day to day and building products.
• Must be a strong problem solver, with a partnership mindset and an underlying interest in digital solutions.
• Ability to define and execute product roadmap and business models.
• Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs.
• Ability to manage tight delivery timelines and execute under pressure.
• Demonstrates degree of self-motivation suitable for a “start-up” team, superior work ethic and adaptability to push beyond standard hours during busy periods to meet tight deadlines.

Desired Skills

• Product Manager background in digital platform infrastructure and modernization efforts, preferred.
• Strong knowledge and experience of digital client trends especially in Banking sector.
• Thrives working in a fast-paced, dynamic environment working across digital groups and time zones.
• Advanced degree and technical background preferred.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.