Investment Product Control Manager

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to J.P. Morgan Personal Investing for the same reason: our straightforward and transparent approach to investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award‑winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.

As an Investment Product Control Manager at J.P. Morgan Personal Investing, you will support J.P. Morgan Personal Investing, and you’ll be a part of a flat‑structure organization. You’ll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you’ll ensure the team assists in top‑down risk analysis, real‑time control issue detection, escalation, root cause analysis, and remediation.

Our Investment Product Control Management team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We’re looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution‑oriented, commercially savvy and have a head for fintech.

Job Responsibilities:

• Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.
• Based out of London, your day‑to‑day responsibilities will include:

• Leading the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal JPMC policies.
• Collaborating and building relationships with J.P. Morgan Personal Investing business stakeholders to identify potential risks associated with new and existing products, and develop strategies to mitigate these risks.
• Conducting comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
• Monitoring and evaluating the effectiveness of existing controls and recommending improvements as necessary.
• Providing training and guidance to staff on control processes and risk management practices and fostering a proactive risk management culture across ICB.
• Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
• Partnering effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops.
• Supporting consistent and rigorous operational risk practices and control programs (incl. control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations).
• Reviewing, analyzing and managing programme‑related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.
• Contributing to cross‑departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.).

Required Qualifications, Capabilities and Skills:

• Strong experience in Operational Risk Management gained through working within Product Management, Controls, Compliance or Audit within a large financial institution, regulator, consultancy firm and/or retail investments manager.
• Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks demonstrated through covering existing business or supporting new product initiatives.
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner.
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
• Strong understanding of Wealth Management products and practices, regulations and associated risks.
• Knowledge of full trade lifecycle processes, from order initiation through post‑trade processes. Experience working with trading systems and understanding of operational processes related to trade management.
• Strong knowledge of the FCA requirements and regulatory expectations (incl. areas such as Suitability & Appropriateness, CASS, Consumer Duty et. al.). Familiarity with ISA and Pension regulations is highly welcome.
• Ability to articulate key risks inherent within business processes and translate these into risk & control heatmaps.
• Effective time management and prioritization skills.
• Detail‑oriented with a high level of accuracy and integrity.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred Qualifications, Capabilities and Skills:

• Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE.
• Fluency in another European language is a plus.
• Bachelor’s degree preferred.
• Experience leading small teams or coaching junior team members.