At a Glance
- Tasks: Be the go-to expert for clients in Prime Financial Services, delivering tailored solutions and support.
- Company: Join J.P. Morgan, a global leader in banking and investment services.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative team culture with a focus on operational excellence and innovation.
- Why this job: Make a real impact by helping clients navigate complex financial landscapes.
- Qualifications: Strong understanding of financial products and exceptional client service skills required.
The predicted salary is between 60000 - 80000 £ per year.
Unlock your potential as Prime Financial Services Account Manager. As an Account Manager within the Prime Financial Services (PFS) Account Management team, you serve as the primary point of contact for clients, delivering expert guidance across the full PFS product suite: Cash Prime Brokerage, Synthetic Prime Brokerage, Fixed Income Prime Brokerage, Foreign Exchange Prime Brokerage, Exchange‑Traded Derivatives Clearing and OTC Derivatives Clearing. Requires a commercial mindset and a solutions‑oriented approach to achieve optimal outcomes for both clients and the firm.
The Account Manager develops a deep understanding of each client's business and industry landscape, proactively identifying challenges and leveraging specialist knowledge of the PFS platform to deliver tailored solutions. Close partnership with clients and internal stakeholders including Sales and Trading is essential to drive client satisfaction and support the strategic objectives of the PFS business.
Job Responsibilities
- Primary contact for the PFS platform for clients, providing expert guidance and ensuring high‑quality delivery across the PFS product suite.
- Drive commercial outcomes by partnering with Sales and Trading as the expert on the platform and a strong understanding of the client business footprint within PFS.
- Build a comprehensive understanding of each client's organization, strategy, and objectives to ensure their interests are well represented and the PFS platform is optimally utilized.
- Respond to client requests for product enhancements creatively, seek to leverage the current platform to meet requirements, and where required assist to design new solutions in partnership with Product Development.
- Monitor and respond to client feedback on the platform, closely track client sentiment and work with Operations to ensure the service model is optimal.
- Oversee the execution of key lifecycle events, lead client engagements for regulatory change initiatives, ensuring timely delivery and alignment of client expectations.
- Maintain and strengthen the control framework, assess and manage operational risk, and serve as an escalation point for client issues.
Required Qualifications, Capabilities, and Skills
- Strong understanding of the Prime Financial Services product suite, expertise in financing or clearing products.
- Demonstrated commitment to exceptional client service, with the ability to represent the firm and build enduring client relationships.
- Proven track record of operational excellence, executing with precision, urgency, and discipline, while maintaining robust internal governance and controls.
- Effective team player who contributes to collective success, while also operating as a strong individual contributor.
- Proactive self‑starter, continuously seeking to expand their knowledge, set ambitious objectives, and leverage personal expertise to achieve results.
- Strong analytical skills, with the ability to interpret data, draw logical conclusions, and support decision‑making.
- Commercially astute, able to approach challenges with a business‑owner mindset, collaborate to deliver optimal outcomes, and confidently present complex topics to internal and external stakeholders.
Preferred qualifications, capabilities and skills
- Experience within Prime Brokerage or Clearing is a significant advantage.
- Industry experience with a demonstrable track record of delivery with a strong client focus.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Global Equities - Prime Financial Services Account Manager - Associate employer: J.P. Morgan
At J.P. Morgan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Global Equities - Prime Financial Services Account Manager, you will benefit from extensive professional development opportunities, a commitment to client excellence, and the chance to work with industry leaders in a supportive environment. Our global presence ensures that you are part of a diverse team, driving impactful solutions for clients while advancing your career in the heart of the financial services sector.
