At a Glance
- Tasks: Lead user experience research to shape the future of digital banking.
- Company: Join J.P. Morgan's innovative Chase UK team transforming mobile banking.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to continuous learning and innovation.
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: Expertise in UX research with strong analytical and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
As a Lead User Experience Researcher (Vice President) in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK. You will collaborate closely with Product leadership, using your expertise in UX research to inform design direction and content development. Your work will directly impact strategic decisions and help us build a customer-centric digital bank. You'll foster a culture of continuous learning and knowledge sharing within the team.
Job Responsibilities:
- Design and execute end-to-end research studies to identify customer needs, preferences, and behaviors
- Apply a broad range of research methods, including diary studies, co-creation workshops, discovery interviews, and usability research
- Analyze and interpret data using qualitative and quantitative methods, translating insights into actionable recommendations
- Facilitate moderated and unmoderated qualitative studies with users to refine products and features
- Participate in and contribute to the Research community, fostering continuous learning and knowledge sharing
- Monitor industry trends and advancements in user experience research methodologies
- Incorporate innovative techniques to maintain a competitive edge in the market
Required Qualifications, Capabilities, and Skills:
- Expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative methods
- Ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis
- Knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Experience collaborating with cross-functional teams to inform customer-centric decision-making and product prioritization
- Ability to design high-quality research studies with an iterative mindset and adapt study parameters as needed
- Strong stakeholder management skills
- Strong presentation and communication skills
Preferred Qualifications, Capabilities, and Skills:
- Research experience in finance and banking
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
User Experience Researcher- Vice President- Chase UK in Glasgow employer: J.P. Morgan
As a leading global financial institution, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. The Head of Markets Tax Operations role offers unparalleled opportunities for professional growth, collaboration across diverse teams, and the chance to drive innovation in tax operations while working in vibrant locations like Spain, Italy, and Hungary. Join us to be part of a culture that values excellence, embraces technology, and prioritises employee development, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Researcher- Vice President- Chase UK in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at J.P. Morgan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like J.P. Morgan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace User Experience Researcher- Vice President- Chase UK in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to J.P. Morgan:Your cover letter is your chance to shine! Tell us why you want to work at J.P. Morgan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at J.P. Morgan!
How to prepare for a job interview at J.P. Morgan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
