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- Tasks: Ensure smooth operation of applications and troubleshoot issues for seamless user experience.
- Company: Join a leading firm committed to technology excellence and continuous improvement.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising technology systems and enhancing business operations.
- Qualifications: Experience in IT support, troubleshooting, and cloud technologies required.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, infrastructure management, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities:
- Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
- Assists in the monitoring of production and similar environments for anomalies and addresses issues utilizing standard observability tools.
- Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders.
- Analyses complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
- Designs system automation, builds helpers and tools to reduce the human toil of application support.
Required qualifications, capabilities, and skills:
- Extensive experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services.
- Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.
- Role implies collaboration with all levels of seniority including the developers, business users and global production management teams.
- Hands-on experience on scripting language, any programming language and debugging for production issue and system automations.
- Hands-on experience with private/public cloud, Kubernetes or equivalent.
- Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.
Preferred qualifications, capabilities, and skills:
- Experience with ServiceNow platforms.
- Understanding of software life cycle development.
- Knowledge of document management system.
Application Support Engineer III in Glasgow employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer III in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting and problem-solving abilities during interviews. Use real-life examples from your experience to highlight how you've tackled complex issues.
✨Tip Number 3
Stay updated on the latest tech trends! Familiarise yourself with observability tools and cloud technologies. This knowledge will not only boost your confidence but also impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Application Support Engineer III in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your expertise in troubleshooting and maintaining IT services, as well as any experience with cloud environments or observability tools.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technology support and continuous improvement. Share specific examples of how you've resolved production issues or improved system performance in previous roles.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with scripting languages, Kubernetes, and incident management. We want to see how you can contribute to our operational stability and user experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at J.P. Morgan
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and maintaining IT services. Be ready to discuss your experience with observability tools and how you've used them in past roles. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in previous jobs. Think about times when you identified a problem, escalated it, and provided a solution. This will demonstrate your analytical skills and your ability to work under pressure.
✨Emphasise Collaboration
Since the role involves working with various teams, be ready to talk about your experience collaborating with developers and business users. Highlight any successful projects where teamwork was key to resolving issues or improving processes.
✨Get Familiar with Automation
As automation is a big part of reducing manual toil, be prepared to discuss any tools or scripts you've developed. If you have hands-on experience with Kubernetes or cloud environments, make sure to mention that as well. This shows you're proactive about improving efficiency.
