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- Tasks: Lead a dynamic team in fraud prevention and enhance customer protection.
- Company: Join a forward-thinking company dedicated to safeguarding customers.
- Benefits: Grow your career while making a real impact in a supportive environment.
- Why this job: Empower colleagues and drive operational excellence in a meaningful role.
- Qualifications: Leadership experience in customer-focused environments and a passion for team development.
- Other info: Be part of a culture that values innovation, collaboration, and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you will empower colleagues, drive operational excellence, and deliver outstanding service. This is your chance to grow your career while making a difference for our customers and our business. We value your ideas, your passion, and your commitment to doing what is right. Be part of a team where your leadership truly matters.
As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.
Job Responsibilities
- Optimize team performance across key operational, financial, and people metrics
- Collaborate with cross-functional teams to improve business and operational outcomes
- Champion change by identifying root causes and implementing solutions
- Lead by example and act as an advocate for our brand and values
- Foster a positive and inclusive team culture
- Coach and develop colleagues to achieve exceptional results
- Share customer insights and best practices with the wider team
- Build expertise across all channels and functions
- Communicate effectively with colleagues and customers
- Recognize and celebrate team achievements
- Support continuous learning and skill development
Required Qualifications, Capabilities, and Skills
- Demonstrate leadership experience in a customer-focused environment
- Show accountability and curiosity in developing people
- Lead teams and self through periods of change and ambiguity
- Drive results through colleague engagement and motivation
- Communicate clearly and confidently, both written and verbal
- Apply creative problem-solving to resolve customer inquiries
- Champion a positive team culture and provide regular feedback
- Coach and support delivery of first-class service
- Possess multi-channel operational experience
- Minimum 1 year of experience in a leadership role
- Experience in fraud operations or financial services
Preferred Qualifications, Capabilities, and Skills
- Experience leading teams in fraud prevention or risk management
- Advanced coaching or mentoring certification
- Strong analytical and data interpretation skills
- Experience with process improvement initiatives
- Knowledge of regulatory requirements in financial services
- Proficiency in digital platforms and multi-channel operations
Fraud People Lead employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud People Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for customer protection and team leadership during the interview.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, solved problems, and driven results in previous roles. This will demonstrate your leadership experience and ability to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and contributing to our mission of safeguarding customers.
We think you need these skills to ace Fraud People Lead
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've empowered others and driven results in a customer-focused environment. Share specific examples that showcase your ability to lead through change and ambiguity.
Be Clear and Confident: Communication is key! Use clear and confident language in your written application. We appreciate applicants who can articulate their thoughts well, both in writing and verbally. This will give us a glimpse of how you might communicate with colleagues and customers.
Emphasise Problem-Solving Skills: We love creative problem solvers! In your application, mention any experiences where you've tackled challenges or improved processes. Show us how you approach issues and implement solutions, especially in fraud prevention or customer service scenarios.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values before you hit 'send'.
How to prepare for a job interview at J.P. Morgan
✨Know Your Fraud Fundamentals
Make sure you brush up on the latest trends and challenges in fraud prevention. Understand the key metrics that drive success in this area, as well as any recent regulatory changes. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've motivated a team or driven change. Highlight how you foster a positive team culture and support colleagues in achieving their goals. This is your chance to demonstrate that you can lead by example.
✨Emphasise Collaboration Skills
Since the role involves working with cross-functional teams, be ready to share examples of successful collaborations. Talk about how you've communicated effectively with different departments and how those interactions led to improved outcomes. This will show that you can bridge gaps and drive operational excellence.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of times when you've tackled complex issues, especially in a customer-focused environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your analytical skills.
