EMEA Wholesale KYC Operations Policy Program Manager – Executive Director

Are you ready to make a significant impact in the fight against financial crime? We are seeking a highly experienced and strategic Regulatory Program Director to lead a multi-year, cross-functional regulatory change initiative within our First Line of Defence (1LOD) Know Your Customer (KYC) team. This is a unique opportunity to shape the future of compliance, ensuring our programs are robust, effective, and fully aligned with global regulatory standards.

As a Regulatory Program Director within our KYC team, you will be responsible for driving the end-to-end management of a complex regulatory program—from strategic planning and execution to stakeholder engagement and comprehensive reporting. Your leadership will be essential in navigating multi-stakeholder environments, delivering results across policy-driven and regulated sectors, and ensuring our financial crime compliance remains best-in-class.

If you have a proven track record in delivering complex programs within regulated, policy-driven, or government settings, and possess deep expertise in Anti-Money Laundering (AML) and KYC, we invite you to join us and help set new standards in regulatory excellence.

• Lead the development and execution of a comprehensive, multi-year regulatory program roadmap, defining the program's scope, objectives, and key deliverables in collaboration with senior leadership.
• Partner with various internal stakeholders across different lines of business (LOBs), including Compliance, Technology, Operations, and Business Units, to ensure seamless program delivery.
• Act as the central point of contact for all program-related activities and serve as the primary point of contact for regulatory inquiries related to the program.
• Prepare and present updates, findings, and remediation plans to regulators and internal committees, ensuring transparency and accountability.
• Identify, assess, and mitigate program risks, ensuring that all program activities are in line with risk appetite and regulatory requirements.
• Develop and implement controls to manage and monitor these risks effectively.
• Establish a robust governance framework for the program, including clear roles, responsibilities, and decision-making processes.
• Provide regular, transparent, and accurate reporting to senior management and governance committees on program progress, risks, and performance against key performance indicators (KPIs).
• Manage the program's budget, resources, and timelines to ensure efficient and timely delivery of milestones, including securing necessary resources and tracking expenditures against the approved budget.

• Exceptional program and project management skills, including the ability to manage complex, multi-year programs with multiple workstreams.
• Extensive experience in financial services, with significant experience in AML/KYC, Financial Crime or regulatory compliance initiatives.
• Deep knowledge of European AML/KYC regulations and solid experience of working in the European Regulatory Landscape.
• Proven experience leading teams and influencing stakeholders at an executive level within a complex, multinational organisation.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving skills, with a pragmatic approach to balancing risk and business objectives.
• The ability to influence and lead cross-functional teams without direct authority is essential.
• Excellent communication, negotiation, and stakeholder management skills.

• Experience working in a 1LOD or KYC environment is a strong plus.
• Proficiency in German and other major European languages is desirable.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.