EMEA Cash Agent Bank Network Manager

Are you experienced in cash products and are passionate about relationship management? Then you found the right position for you! As a EMEA Cash Agent Bank Network Manager within the Network Management team in the Commercial Investment Bank Digital & Platform Services organization, you will be responsible for managing J.P. Morgan’s Lines of Business (“LOBs”) relationships with their network of Agent Banks (Cash Agent Banks). With c 200 employees, the Network Management team is located in London, Bournemouth, Brooklyn, Delaware, Tampa, Hong Kong, Singapore, Mumbai & Hyderabad to provide coverage of markets and selected clients.

Job responsibilities

• Manages all aspects of Agent Bank relationships in selected markets.
• Maintains strong relationships with the lines of business and other partners, being able to articulate the key business strategies and requirements.
• Maintains deep understanding of the markets assigned and strong ability to apply knowledge to support the Business and client needs and strategies – identifying solutions and delivering required outcomes.
• Provides thought leadership around market and regulatory change, having a deep understanding of how this will impact the Businesses and clients.
• Is accountable for the delivery of Agent Bank change in assigned markets, identified via the due diligence process, and business and client needs.
• Ensures market information review requests are expedited to ensure swift delivery to Businesses and clients.
• Responds promptly and effectively to any market specific enquiries and escalations received from Businesses, clients, and Network Management colleagues.
• Represents Network Management in new business initiatives (NBIs), to evaluate and identify risks associated with new / prospective engagements, products, or businesses.
• Participates in and contributes to committees and governance forums as required.
• Contributes to special projects and initiatives as needed and has potential to represent J.P. Morgan at Industry level.
• Acts as main point of contact for management of crisis events impacting the covered markets, communicating, and coordinating activities across stakeholders and partners.

Required qualifications, capabilities, and skills

• Experience with cash products, liquidity management and payment processes.
• Strong experience in TPO, risk, control, and regulatory management.
• Strong relationship management, influencing, and negotiation skills.
• Strong communication, interpersonal, and project management skills.
• Ability to “join the dots” and evidence good judgment under pressure.
• Ability to identify and negotiate innovative solutions to challenges and issues.
• Self‑motivated with a strong ability to work across the global Network Management team and across J.P. Morgan, developing partnerships with the LOBs and functional areas such as Compliance, Legal, Risk and Technology.
• Attention to detail combined with an ability to absorb information and develop a strategic approach including ability to commercialise strategic initiatives.
• Strong analytical skills, particularly with regard to assessing risk.
• Strong team player, able to multi‑task and work under pressure in a dynamic business environment.

Preferred qualifications, capabilities, and skills

• Previous Network Management experience.
• Previous experience in cash related products and services.
• Previous experience working with agent banks and FMIs.
• Financial services background.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.