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- Tasks: Detect and prevent fraud while safeguarding customers in a dynamic banking environment.
- Company: Join JPMorgan Chase's innovative Fraud Operations team.
- Benefits: Flexible working hours, competitive salary, and a blend of office and home working.
- Why this job: Make a real impact by protecting customers and preventing financial crime.
- Qualifications: 2 years in customer operations with strong analytical and communication skills.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join our Fraud Operations team and help build the future of banking at JPMorgan Chase. As a Fraud Investigator, you'll play a vital role in detecting and preventing first party fraud, safeguarding our customers and the bank. This is your opportunity to use your investigative skills in a dynamic, customer-focused environment, collaborating with industry partners and internal teams. Be part of a diverse, agile team that values innovation, integrity, and continuous improvement.
As a Fraud Investigator in the First Party Fraud team, you will use your operational and investigative expertise to detect and prevent fraud, ensuring the protection of our customers and minimizing losses for the bank. You will work with us to investigate suspected fraud cases, manage risks, and collaborate with stakeholders to deliver timely and effective solutions. Your role will be essential in supporting our mission to deliver secure and trusted banking experiences.
Job Responsibilities
- Deliver customer service using an omni-channel approach.
- Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
- Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight and prevent fraud.
- Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
- Collaborate with wider fraud operations teams to support colleagues and customers.
- Develop and maintain knowledge of fraud and scam trends.
- Manage and respond to fraud risks, ensuring timely case resolution.
- Utilize problem-solving skills to effectively manage cases.
- Ensure compliance with banking regulations and internal policies.
- Communicate findings and recommendations to key stakeholders.
Required Qualifications, Capabilities, and Skills
- Minimum 2 years' experience in customer operations in a bank, preferably focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, ideally with a fraud focus.
- Strong communication skills.
Preferred Qualifications, Capabilities, and Skills
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni-channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
What We Offer
- Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
- Variety of Shifts: A range of shift patterns between 6:30am and 6pm, Monday to Sunday.
Fraud Specialist in Edinburgh employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorgan Chase on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in the Fraud Operations team.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with current trends and regulations in the banking sector. We want you to show off your investigative skills and how you can contribute to safeguarding customers.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've had to investigate or resolve issues. Be ready to share these examples during your interview to demonstrate your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at JPMorgan Chase.
We think you need these skills to ace Fraud Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Specialist role. Highlight your relevant experience in customer operations and investigations, and show us how your skills align with our mission to prevent fraud.
Showcase Your Investigative Skills: In your application, give us examples of how you've successfully led investigations or managed complex cases. We want to see your analytical mindset in action, so don’t hold back on those details!
Demonstrate Your Knowledge of Fraud Trends: Let us know about your understanding of current fraud and scam trends. Mention any specific experiences or insights you have that could help us in safeguarding our customers and minimising losses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Fraud Operations team!
How to prepare for a job interview at J.P. Morgan
✨Know Your Fraud Trends
Before the interview, brush up on the latest fraud and scam trends. Being able to discuss current issues in the industry shows that you're proactive and knowledgeable, which is crucial for a Fraud Specialist role.
✨Showcase Your Investigative Skills
Prepare specific examples from your past experience where you've successfully led investigations or mitigated risks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Understand Banking Regulations
Familiarise yourself with relevant banking regulations, especially those related to fraud prevention. This will not only help you answer questions confidently but also demonstrate your commitment to compliance and integrity.
✨Engage with Stakeholders
Think about how you've collaborated with stakeholders in previous roles. Be ready to discuss how you can effectively communicate findings and recommendations, as this is key in a role that involves liaising with other banks and financial institutions.
