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- Tasks: Manage design projects, improve workflows, and ensure exceptional customer experiences.
- Company: Join a dynamic team at Chase UK, focused on innovative customer-centric products.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a diverse team shaping the future of FinTech with your design expertise.
- Qualifications: 10+ years in design program management and experience with creative teams required.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Following the successful launch of Chase UK in 2021, we are a new team with a mission to create customer-centric products that solve real-world problems. Our environment nurtures skills and helps you realise your potential. We value collaboration, curiosity, and commitment, and our diverse team includes professionals from top tech giants, blockchain innovators, and FinTech unicorns.
As a Design Program Manager within our organization, you will oversee and manage a project portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity. You will help define and operationalise our organisation’s Playbook and best practices for comprehensive experience oversight. You will develop and continuously improve design workflows and resource allocation frameworks. Partnering with Design Leaders, you will coordinate and prioritise initiatives, intake, backlog, and resource planning/allocation. You will ensure that programs, projects, and work streams are well-managed and align with broader strategic initiatives. By identifying and monitoring critical project stages, you will enable design to deliver exceptional customer experiences across multiple platforms. You will ensure interdependencies are understood and effectively planned for. Additionally, you will identify organizational needs and implement improvements for tools, documentation, asset management, and communications. Facilitating effective collaboration across multiple teams, you will ensure cohesive program development. You will establish and measure outcomes and team capacity utilisation, identify areas for improvement, and implement design process enhancements.
Required qualifications, skills, and/or capabilities:- Overseeing and management of a project portfolio and area; includes project intake, assessment, resourcing, execution, tracking and team capacity.
- Help to define and operationalise our organisation’s Playbook and best practices for end-to-end experience oversight.
- Develop and continuously improve design workflows and resource allocation frameworks.
- Partner with Design Leaders to coordinate and prioritise initiatives, intake and backlog, and resource planning/allocation.
- Ensure that programs, projects and work streams are well-managed and fit into a broader set of strategic initiatives.
- Identify and monitor critical project stages across phases, taking into account strategy, business goals, measurement, and customer needs, to enable design to deliver best-in-class customer experiences across multiple platforms.
- Ensure interdependencies are understood and planned for effectively.
- Identify broad org needs and implement improvements for tools, documentation, asset management, and communications.
- Facilitate effective collaboration across multiple teams to ensure cohesive programme development.
- Establish and measure outcomes and team capacity utilisation, identify areas for improvement, and implement design process enhancements.
- Be an advocate for design teams and goals while building trusted relationships across product, engineering, compliance, risk, and operations teams.
- Identify and mitigate risks in design processes and understand external impacts on business rules.
- 10+ years experience as a Design Program Manager, Design Operations lead, or similar role working with project/program management.
- Deep experience working with creative/design teams, understanding how to integrate process with design activities.
- Thorough understanding of creative development processes and customer-centered design.
- Experience of managing complex programmes with clear outcomes, stakeholder alignment and competing timelines.
- Experience with design tools, Agile development and methodologies.
- Degree or equivalent experience.
- Ability to understand complex programs, scope and prioritise projects, define schedules, and work independently.
- Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information.
- Proven ability to collaborate cross-functionally and influence outcomes.
- Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.
- Navigate ambiguity and bring clarity and structure without over-constraining the work.
Design Program Manager employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Program Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Chase UK or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best design projects and management experiences. Make sure it’s easy to navigate and showcases how you’ve solved real-world problems—just like we do at StudySmarter!
✨Tip Number 3
Prepare for interviews by understanding the company’s mission and values. Be ready to discuss how your experience aligns with their goals, especially around customer-centric design and collaboration—key aspects of the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission.
We think you need these skills to ace Design Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing design projects. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Collaboration Skills: Since we value teamwork, share examples of how you've successfully collaborated with cross-functional teams. This will help us see how you can fit into our diverse environment.
Highlight Your Process Knowledge: Demonstrate your understanding of design workflows and project management methodologies. We want to know how you can help us improve our processes and deliver exceptional customer experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application.
How to prepare for a job interview at J.P. Morgan
✨Know Your Design Processes
Make sure you brush up on your understanding of creative development processes and customer-centred design. Be ready to discuss how you've integrated these into your previous roles, especially in managing complex programmes.
✨Showcase Your Project Management Skills
Prepare examples that highlight your experience with project intake, assessment, and resource allocation. Think about specific projects where you successfully managed timelines and stakeholder alignment, as this will resonate well with the interviewers.
✨Emphasise Collaboration
Since the role involves working across multiple teams, be ready to share instances where you facilitated effective collaboration. Highlight how you built trusted relationships with product, engineering, and other teams to achieve cohesive programme development.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges, such as identifying risks in design processes or improving workflows. Prepare structured responses that demonstrate your problem-solving skills and ability to navigate ambiguity.
