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- Tasks: Provide frontline support for our Data & AI Platform and resolve user inquiries.
- Company: Leading financial services firm in Greater London with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Join a dynamic team and enhance user experience with cutting-edge technology.
- Qualifications: Bachelor’s degree and 2–3 years in client or technical support roles.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in Greater London is seeking a Client Service Associate to provide frontline support for their Data & AI Platform. The ideal candidate will have a Bachelor’s degree and 2–3 years of experience in client or technical support roles.
Responsibilities include:
- Resolving user inquiries
- Creating knowledge base content
- Collaborating with cross-functional teams to enhance user experience
Excellent communication and problem-solving skills are essential for this role, as well as a commitment to customer service and user adoption efforts.
Data & AI Platform Support Specialist employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & AI Platform Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the Data & AI Platform. We want you to show off your problem-solving abilities and how you can enhance user experience!
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex concepts in simple terms, as this will be key in resolving user inquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Data & AI Platform Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client or technical support roles. We want to see how your background aligns with the Data & AI Platform support, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your problem-solving skills can enhance user experience on our platform. Let us know what makes you tick!
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at J.P. Morgan
✨Know Your Stuff
Make sure you brush up on the Data & AI Platform specifics. Familiarise yourself with common user inquiries and technical support scenarios. This will help you demonstrate your expertise and show that you're ready to tackle real-world problems.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice explaining complex concepts in simple terms. You might be asked to describe how you would resolve a user inquiry, so think about how you can convey your thought process clearly and effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved client issues or improved user experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
This role involves working with cross-functional teams, so be ready to discuss your experience collaborating with others. Share specific examples of how you've worked with different departments to enhance user experience or create knowledge base content.
